Studio 1558 with Icore 7 processor running on Windows 7
After a change of motherboard I have some issues which I think are somehow related. I can't figure out a solution and would welcome some help on this.
1) At startup I get the message "Error sending End of Post message to ME" at startup. After that Windows start without any more problems.
2) The Intel Management Engine Interface does not start (code 10)
3) At closing Windows shuts down ok, but the power is not switched of.
Post is the Power On Self Test which is started before the actual boot. Somehow the result of this test is send to the ME, which would be Windows. Appearently this fails and times out. After which Windows starts anyway. Does anyone know why this happens and how to solve this?
The ME issue can be summarized in this way.
ASM = Auto Snapshot Manager
ME = Microsoft Edition
The ME is having problems with Love letters from Equalogic.
This would appear to me to be some kind of data encryption like Safeboot etc.
If the drive has been cloned that would explain a lot.
I do not think this has anything to do with bios unless the ASM somehow ties in a signature with the Fritz Chip aka TPM module.
This seems to be Non Dell Specific. That would lead me to believe its malware infection.
The ME seems to be ASM/ME
ASM Automatic Snapshot Manager.
Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderatingContact USA Technical Support
Get Support on Twitter @DellCaresPro
Ehh, I have been reading and trying those. Dell Support suggested that there might be a savety issue with Windows as Windows somehow checks changes in hardware. That would be consistent with your reference to the ASM.
So then the Snapshot is of the old motherboard and the check somehow fails.
If that is the case the next question would be how to force the ASM to make a new snapshot. Any idea's?
That would be a Dell Equalogic question. Since I have no such hardware/software I would not be able to venture a guess.
The other ME I am aware of would be the VPRO management Engine.
This is not a EqualLogic issue. The ASM/ME is a specialized piece of software only sold with the EqualLogic Array. This software is user installed, and is only used for taking scheduled snapshots of Windows files (i.e., Exchange Database, SQL Database, User Shares, etc.) hosted on Windws OS that is attached via a SAN Network to the Dell EqualLogic storage array.
Your error is during a system bootup, typically, on this type of issue, you would first set the BIOS to the defaults, observe the POST, to see if the error is still there. If it is, you should open a support case with Dell as this could be a HW configuration and/or HW fault issue.
Social Media and Community Professional#IWork4DellGet Support on Twitter - @dellcarespro
Follow me on Twitter: @joesatdell
Thanx for your speedy reply.
Your screenprint seems to be from your bios setup. Unfortunately mine does not have the option or menu as highlighted by you. Or anything remotely similar. My bios seems to be from Dell itself and unfortunately does not have a lot of configuration options.
But, but, but,
Some say ME stands for Microsoft Edition which lead me to believe that, as Dell Support suggested, the problem was Windows related. However, now it seems to me that ME stands for Management Engine. That makes more sense if the Auto-Snapshot Manager is conected to the ME. And it fits my second problem which is that the Management Engine Interface won't start.
Joe, thanx for clearing that up and preventing me ending up in a dead end street.
I did reset the BIOS to default settings, which didn't help. And I contacted local Dell Support which suggested a reinstallation of Windows. Which probably will not solve the problem in my opinion. Guess the best think would be to contact them again and keep on nagging untill they acknowledge it is a hardware problem.
Your welcome. Another thing that comes to mind, is that you should ensure that not only is the system BIOS updated to the latest version (if you haven't done this already), but also the Management Engine BIOS/FW too. After both are updated, load the defaults, then go through each section of the Management Engine settings to ensure it's setup per your local system. I have my doubts that the Windwos OS is the cause, since this error is during POST up and as you stated, windows loads normally.
This is the link I found for the ME, (sorry, but I'm not sure how updated it is though).
While this could be the Case It still does not explain why the error happens at all.
The exact message "Error sending end of post message to ME" does not appear to be mentioned or explained anywhere in the INTEL
Back to Contents Page
Dell™ Systems Management Administrator's Guide
Intel MEBx Overview
Configuring the Intel Management Engine (ME)
Configuring Your Computer to Support Intel AMT Features
MEBx Default Settings
The Intel® Management Engine BIOS Extension (MEBx) provides platform-level configuration options for you to configure the behavior of Management Engine (ME) platform. Options include enabling and disabling individual features and setting power configurations.
This section provides details about MEBx configuration options and constraints, if any.
NOTE: Briscoe AMT is shipped in enterprise mode as default.
The MEBx configuration user interface can be accessed on a computer through the following steps:
When the blue DELL™ logo appears, press <Ctrl><p> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® operating system desktop. Then shut down your computer and try again.
The MEBx screen appears as shown below.
The main menu presents three function selections:
The Intel ME Configuration and Intel AMT Configuration menus are discussed in the following sections. First, you must change the password before you can proceed through these menus.
The default password is admin and is the same on all newly deployed platforms. You must change the default password before changing any feature configuration options.
The new password must include the following elements:
The underscore ( _ ) and spacebar are valid password characters but do NOT add to the password complexity.
To reach the Intel® Management Engine (ME) Platform Configuration page, follow these steps:
The ME Platform Configuration page opens. This page allows you to configure the specific functions of the ME such as features, power options, and so on. Below are quick links to the various sections.
When the ME State Control option is selected on the ME Platform Configuration menu, the ME State Control menu appears. You can disable ME to isolate the ME computer from main platform until the end of the debugging process.
When enabled, the ME State Control option lets you disable ME to isolate the ME computer from the main platform while debugging a field malfunction. The table below illustrates the details of the options.
In fact, the ME is not really disabled with the Disabled option. Instead, it is paused at the very early stage of its booting so the computer has no traffic originating from the ME on any of its busses, ensuring that an you can debug a computer problem without worrying about any role the ME might have played in it.
This option on the ME Platform Configuration menu sets the policy for allowing the MEBx to be updated locally. The default setting is Always Open. The other settings available are Never Open and Restricted.
To assist with the manufacturing process as well as OEM-specific in-field firmware update processes, ME firmware provides an OEM- configurable capability that leaves the local firmware update channel always open no matter what value you select for the ME Firmware Local Update option.
The Always Open option allows OEMs to use the ME firmware local update channel to update the ME firmware without going through MEBx every time. If you select Always Open, the ME FW Local Update option does not appear under the ME configuration menu. The table below illustrates the detail of the options.
Always Open qualifies the override counter and allows local ME firmware updates. The override counter is a value set in the factory that, by default, allows local ME firmware updates. The Never Open and Restricted options disqualify the override counter and do not allow local ME firmware updates unless explicitly permitted with the Intel ME Firmware Local Update option. Selecting Never Open or Restricted adds the Intel ME Firmware Local Update option, which can be set to Enable or Disable. By default it is disabled.
Many OEMs' platforms supply a BIOS setup option to enable or disable the integrated LAN controller. In an ME operating system with AMT or ASF (Alert Standard Format) capabilities, the LAN controller is shared between the ME and host and must be enabled for AMT to work correctly. Disabling the controller may unintentionally affect the ME subsystem functionality. Therefore, you should not disable the LAN controller as long as the ME uses it to provide AMT or ASF. However, if the platform's integrated LAN controller BIOS option is set to None, then the LAN Controller option on the ME Platform Configuration menu has Enabled and Disabled options.
When you select the LAN Controller option on the ME Platform Configuration menu when the ME feature (Intel AMT or Intel QST) is selected, the following message displays: Please set Manageability Feature to None before changing this option. For the ME platform client, the default LAN Controller setting is Enabled.
The ME Features Control menu contains the following configuration selection.
When you select the Manageability Feature Selection option on the ME Features Control menu, the ME Manageability Feature menu appears.
You can use this option to determine which manageability feature is enabled.
The table below explains these options.
When you change the option from Intel AMT to None, a warning that Intel AMT un-provisions automatically if you accept the change appears.
The None option has no manageability feature provided by the ME computer. In this case, the firmware is loaded (that is, ME is still enabled) but the management applications remain disabled.
The ME Power Control menu configures the ME platform power-related options. It contains the following configuration selection.
When the ME ON in Host Sleep States option is selected on the ME Power Control menu, the ME in Host Sleep States menu loads.
The power package selected determines when the ME is turned ON. The default power package turns off the ME in all Sx (S3/S4/S5) states.
The end user administrator can choose which power package is used depending on computer usage. The power package selection page can be seen above.
* WoL – Wake on LAN
If the power package selected indicates OFF After Power Loss, Intel ME remains off after returning from a mechanical off (G3) state. If the power package selected does NOT indicate OFF After Power Loss Intel ME powers the computer on (S0) briefly, then turn the computer off (S5).
You need to have a basic understanding of networking and computer technology terms, such as TCP/IP, DHCP, VLAN, IDE, DNS, subnet mask, default gateway, and domain name. Explaining these terms is beyond the scope of this document.
The Intel AMT Configuration page contains the user-configurable options listed below.
A host name can be assigned to the Intel AMT capable computer. This is the host name of the Intel AMT-enabled computer. If Intel AMT is set to DHCP, the host name MUST be identical to the operating system machine name.
Allows you to change the following TCP/IP configuration of Intel AMT.
If DHCP mode is disabled, the following static TCP/IP settings are required for Intel AMT. If a computer is in static mode it needs a separate MAC address for the Intel Management Engine. This extra MAC address is often called the Manageability MAC (MNGMAC) address. Without a separate Manageability MAC address, the computer can NOT be set to static mode.
Sets the IP address and port number (065535) for an Intel AMT provisioning server. This configuration only appears for Enterprise Provision Model.
The following provisioning models are available:
Setting or deleting the PID/PPS causes a partial un-provision if the setup and configuration is "In-process".
The Un-Provision option allows you to reset the Intel AMT configuration to factory defaults. There are three types of un-provision:
This option allows you to enable/disable secure firmware updates. Secure firmware update requires an administrator user name and password. If the administrator user name and password are not supplied, the firmware cannot be updated.
When the secure firmware update feature is enabled, you are able to update the firmware using the secure method. Secure firmware updates pass through the LMS driver.
Enter PRTC in GMT (UTC) format (YYYY:MM:DD:HH:MM:SS). Valid date range is 1/1/2004 – 1/4/2021. Setting PRTC value is used for virtually maintaining PRTC during power off (G3) state. This configuration is only displayed for the Enterprise Provision Model.
Use this setting to define the ME WoL idle timeout. When this timer expires, the ME enters a low-power state. This timeout takes effect only when one of the ME WoL power policies is selected. Enter the value in minutes.
The table below shows a basic field settings example for the Intel AMT Configuration menu page to configure the computer in DHCP mode.
Save and exit MEBx and then boot the computer to the Microsoft® Windows® operating system.
The table below shows a basic field settings example for the Intel AMT Configuration menu page to configure the computer in static mode. The computer requires two MAC addresses (GBE MAC address and Manageability MAC Address) to operate in static mode. If there is no Manageability MAC address, Intel AMT cannot be set in static mode.
Save and exit MEBx and then boot computer to the Microsoft® Windows® operating system.
The table below lists all the default settings for the Intel® Management Engine BIOS Extension (MEBx).
Intel ME Platform Configuration Default Settings
Intel AMT Configuration Default Settings
*Default setting **May cause Intel AMT partial unprovision 1 Intel ME Platform State Control is only changed for Management Engine (ME) troubleshooting. 2 In Enterprise mode, DHCP automatically loads the domain name. 3 Un-provision setting only seen if the box is provisioned.
We have more E6410 laptops with this problem, even when you extract the harddisk, the error message popsup with "Error sending end of post message to me" And most of then have BIOS A5, and all Asset tags ending with M1.Update the Bios is not possible, not even from A5 to A6
This problem begon after 25 sept 2012, nobody knows what the problem is, only there is one solution... Call Dell support and let then swap the mainboard.The engineer knows now blind, to find his way to us.......