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"LogMeIn Kernel Information Provider" device is not working properly.

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Hi,

Details of my systems are:

XPS M1530

Intel(R) Core(TM)2 Duo CPU T8300@ 2.4GHz

4GB RAM

32-bit Vista - upgraded to Windows seven.

While running TuneUp I have an issue with "LogMeIn Kernel Information Provider" device is not working properly.

On further investigation via the Device Manager, I have issues with "Other devices", when I show hidden devices it only status the other devices are "Base System Devices".

I've run TuneUP untilities SW recently because I've noticed a reduction in performance, could this be down to these devices not having drivers? If so what drivers do I need?

Thanks.

Mike

All Replies
  • Hi Mike Malby ,

    Welcome to the community,

    There is already a solution for your question . Please refer to the link below http://dell.to/LtmPTH  Upon your upgrade of the OS and you may get the Base system Devices missing bang in the Device manager, try installing the Chipset driver and the restart your computer and that should do it.

    You can find drivers here in the below links :

    http://dell.to/Liq9mI 

    http://dell.to/L388ry 

    Revert back for any questions. Thanks

     

    DELL-Nikhil M
    Global SMaC (Social Media and Communities)
    You can also reach us at https://twitter.com/#!/dellcares

  • DELL Nikhil M,

    Thanks for the reply, I have installed the Chipset driver as suggested from the drivers on DELL.com against my service TAG. This seems to nearly fix the issue ... what I now have is this:

    The "Other devices", and subsequent "Base System Devices" drivers not being installed issue, has now been replaced by "Non-Plug and Play Drivers", which from first glance seemed to solve the issue ...

    however I now have within the Non-plug and Play Drivers a warning exclamation warning showing that the "logMeIn Kernel Information Provider" device is not present, is not working properly, or does not have all its drivers installed. (Code 24).

    Can you please advise?

    Thanks

    Mike

  • Hi Mike,

    Would ask you to just Right click on the  "Non-Plug and Play Drivers" and Click on Update Software and then it would ask you to "Update the software automatically" or "Browse to update the driver". Select Update automatically and see if that fixes it.

    If it doesnt then I would request you to Right click on "Non-Plug and Play Drivers" and then Click Properties. Select the tab 'Details' and then Change the drop down list under 'Property' to 'Hardware Id's'. You should find some Codes / Values coming up. Just right click on the values, copy them and reply back so that I can check on this.

    DELL-Nikhil M
    Global SMaC (Social Media and Communities)
    You can also reach us at https://twitter.com/#!/dellcares

  • Hi DELL-Nikhil M

    Right clicking on "Non-Plug and Play Drivers"  doesn't give me the option to click properties, the only options are General & Driver.

    However I do have these options when I right click on "LogMeIn Kernel Information Provider", however the drop down menu under 'Property' doesn't have the option of 'Hardware Id's'.

    Please find enclosed screen print.

    Please advise?

    Thanks

    Mike Malby

  • Thanks for giving the pictures Mike. This is not actually considered to be a driver problem. Just click on "View" tab on the Device Manager and uncheck "Show Hidden Devices" and that should make it dissapear.

    These are normal application drivers which are triggered because of the applications you install on the computer, it doesn't mean you have an issue with the drivers.
    If you still need the yellow bang to go away on the "LogMein Kernal Information Provider" then would ask you to just Right click on it and Click on Update Software and then it would ask you to "Update the software automatically" or "Browse to update the driver". Select Update automatically . That should do it.
    But this anyway would be hidden when you uncheck "Show Hidden Devices" in the View tab of the Device manager box.

    DELL-Nikhil M
    Global SMaC (Social Media and Communities)
    You can also reach us at https://twitter.com/#!/dellcares