For few months, my laptop (Dell XPS L502X) is having a problem connecting to the wireless router for Internet. My laptop config is
Dell System XPS L502X:
I use a Belkin wireless router which is connected to the wirless modem (Internet connection). My desktop is also connected to the wireless router using LAN cable. The power supply of the router is controlled by UPS. In our country, electricity problem (load-shedding) is common. So during electricity, when I start the laptop, I can connect to the wireless router without system hang. But, during electricity after load-shedding, when I start the router and try to connect from the laptop, the system hangs. The laptop is directly connected to the power source (during load-shedding, the socket to which the laptop power cable is connected is switched off). I've also tried by switching off wireless on the laptop when the router is connecting to the Internet; but it does not always works. Sometime, the system hangs.
I've installed the windows from recovery disk to overcome the problem. But, I've faced the same problem after first connection. But after that, there was no problem. But for the last few days, I've facing the same problem as before.
I've uninstalled all Dell software except Dell support center. I'm using Dell battery meter option for power plan with Dell extended battery life option enabled.
Welcome to the Community,
So your system hangs only while trying to connect to the wireless network? Have you noticed this issue while using any other application on the system?
Follow the step below and see if it helps:
Click Start, control panel, device manager, double click on Intel® Centrino® Wireless-N 1030, power management. Uncheck the box, allow the computer to turn off this device to save power.
Let me know if this helps,
Dell | Social Media Outreach | Global Social Media & Community
In addition to what Roshan stated...
Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points
What is a Dell Service Tag and how do I locate it?
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
Hi DELL-Roshan L,
Yes, my system hangs only when trying to connect to the router. I haven't seen this issue while using any other application. I've changed the setting (today after another hang) as you have stated and after that I haven't seen the issue. It will be clear in a few days whether the change is working or not.
Sure take your time and do post back to confirm resolution,for the benefit of other forum users.
I haven't seen the issue after changing the setting.
I haven't seen the problem for almost two weeks. But, after that, the same problem again.
What type of security and channel are you using in your wireless router?
You changed the power plan settings, like this...
Control Panel\All Control Panel Items\Power Options\Create a Power Plan
Select High performance.
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.