E6400 Windows 7 64bit missing driver

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E6400 Windows 7 64bit missing driver

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Hi,

A bought a second hand E6400 for my Windows 8 testing. After the test, I've removed the HDD (with W8) and install a new bigger (capacity) HDD. Windows 7 is up and running, I downloaded all available drivers using the Service tag but Device Manager still has 2 devices missing as shown:

Please help.

Regards.

Verified Answer
  • You will have to use the VISTA 64 bit drivers.

    Broadcom USH Drivers The Broadcom Unified Security Hub (USH) drivers are included in the Dell ControlPoint Security Device Driver Pack.

    Dell Security Device Driver Installation Package for 64 Bit Operating Systems

    Operating Systems Windows Vista 64-bit Windows XP x64

    Dell_ControlPoint-Security-M_A11_R210494.exe

    Systems

    Latitude E4200
    Latitude E4300
    Latitude E5400
    Latitude E5500
    Latitude E6400
    Latitude E6400 ATG
    Latitude E6500
    Latitude XFR E6400
    Latitude XT2
    Latitude XT2 XFR
    Latitude Z600
    OptiPlex 760
    OptiPlex 960
    Precision M2400
    Precision M4400
    Precision M6400
    Precision T5500
    Precision T7500



    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • So i give up.

    I installed the e6410 security driver pack like proposed (i have e6400) then i installed security manager, again for e6410. With disabled firewall and antivirus like advised.

    1. Dell_ControlPoint-Security-D_A18_R269916.exe

    2. DELL_CONTROLPOINT-SECURITY-M_A18_R276445.exe

    But the fingerprint recognition is not working, i dont know to decide is the software or hardware.

    By sliding the fingers (no mater which finger) i got error:

    Looks like i have to use xp or vista, on 7 its not supported on my e6400 ;(

    During fingerprints enroll should some light be on the reader?

    And its no biometric in control panel!

    Anybody some idea?

  • yes this install devices

All Replies
  • You will have to use the VISTA 64 bit drivers.

    Broadcom USH Drivers The Broadcom Unified Security Hub (USH) drivers are included in the Dell ControlPoint Security Device Driver Pack.

    Dell Security Device Driver Installation Package for 64 Bit Operating Systems

    Operating Systems Windows Vista 64-bit Windows XP x64

    Dell_ControlPoint-Security-M_A11_R210494.exe

    Systems

    Latitude E4200
    Latitude E4300
    Latitude E5400
    Latitude E5500
    Latitude E6400
    Latitude E6400 ATG
    Latitude E6500
    Latitude XFR E6400
    Latitude XT2
    Latitude XT2 XFR
    Latitude Z600
    OptiPlex 760
    OptiPlex 960
    Precision M2400
    Precision M4400
    Precision M6400
    Precision T5500
    Precision T7500



    Report Unresolved Customer Service Issues here
    I do not work for Dell. I too am a user.
    The forum is primarily user to user, with Dell employees moderating.

  • support.dell.com/.../driver_install_order

    my Dells:
    Precision M6300 - Windows 7 / Ubuntu 12.04
    Latitude D620 - XP Pro SP3
    Precision M6300 - Windows 7

  • as

  • Hi,

    Thanks. This has fixed the second ! Looking at the Hardware id for the Base System Device I can see this:

    PCI\VEN_1180&DEV_0843&SUBSYS_02331028&REV_11
    PCI\VEN_1180&DEV_0843&SUBSYS_02331028
    PCI\VEN_1180&DEV_0843&CC_088000
    PCI\VEN_1180&DEV_0843&CC_0880

    Google shows it is for the Card Reader (RICOH). I downloaded from Ricoh to install on the machine but the ! is still there. If this is for the card reader I'm not really concern because currently it is very happy to read my SD cards.

    Many thanks again.

    BH

  • Make sure you have the following drivers installed.

    Dell System Software
    www.dell.com/.../DriverDetails

    Intel Chipset
    www.dell.com/.../DriverDetails

    Ricoh R5C847
    www.dell.com/.../DriverFileFormats

    Learn how to install Install Drivers in the Correct Order by Clicking Here.

  • SpeedStep

    You will have to use the VISTA 64 bit drivers.

    Broadcom USH Drivers The Broadcom Unified Security Hub (USH) drivers are included in the Dell ControlPoint Security Device Driver Pack.

    Dell Security Device Driver Installation Package for 64 Bit Operating Systems

    Operating Systems Windows Vista 64-bit Windows XP x64

    Dell_ControlPoint-Security-M_A11_R210494.exe

    Systems

    Latitude E4200
    Latitude E4300
    Latitude E5400
    Latitude E5500
    Latitude E6400
    Latitude E6400 ATG
    Latitude E6500
    Latitude XFR E6400
    Latitude XT2
    Latitude XT2 XFR
    Latitude Z600
    OptiPlex 760
    OptiPlex 960
    Precision M2400
    Precision M4400
    Precision M6400
    Precision T5500
    Precision T7500



     

    Sir/Maam, I owe you a beer. 

  • Finally! Thanks, SpeedStep. It shouldn't be so difficult to locat drivers.  I'd like to see Dell restore their driver site to the interface from about 2009 with all the current driver files.  Worked much better back then.

  • Hi can you please help me with this fingerprint reader installation? I install Windows 7 64 bit and that is the only unknown device. I tried tons of different driver - applications from (very confusing) dell site.

    My service tag is:  <ADMIN NOTE: Service tag removed per privacy policy> Dell Latitude E6400

    After installation and running MS update only one device remained unknown:

    I found the driver here:

    http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2086.latitude-e6400-windows-7-driver-cab.aspx

    downloaded the CAB, unpacked and updated the driver from there, now i have everything recognised in device manager.

    But now im stuck, no biometric device in control panel and i dont know now which application i have to install to have

    finaly possibility to set up fingerprint reader on the windows boot :(

    I tried this package:

    DDPA_Setup_TDC1K_A06_64bits_ZPE.exe

    but can not scan fingerprint, not recognising when i try to input and gives error message very fast, i dont have time properly to

    slide my finger and its no light (should be?) on reader or any sign of "life". Wizard jumps after choosing finger to error message.

    Can please somebody help with this? What should i install? From where. I really dont understand, that despite of discovering

    my service tag dell site offers bunch of drivers-applications, without explanation and multiply versions. Why can not be offered

    exactly the needed and newest NECESSARY files-drivers?

  • Try downloading Dell Control Point - did the trick on my E6410

  • I think i tried, but can you give me a direct link to which did the trick by you?

    Thank you in advance

  • I can not find ControlPoint Security Manager Application for Latitude e6400 with Windows 7 64 bit.

    It looks like not supported ;(

  • Installation order:

    support.dell.com/.../document

  • So i give up.

    I installed the e6410 security driver pack like proposed (i have e6400) then i installed security manager, again for e6410. With disabled firewall and antivirus like advised.

    1. Dell_ControlPoint-Security-D_A18_R269916.exe

    2. DELL_CONTROLPOINT-SECURITY-M_A18_R276445.exe

    But the fingerprint recognition is not working, i dont know to decide is the software or hardware.

    By sliding the fingers (no mater which finger) i got error:

    Looks like i have to use xp or vista, on 7 its not supported on my e6400 ;(

    During fingerprints enroll should some light be on the reader?

    And its no biometric in control panel!

    Anybody some idea?

  • hi

     i am tej my laptop Broadcom USH problem how con't solve this problem....

  • yes this install devices