I have encountered a problem with my 2 year old dell studio
1555 laptop. It was workin fine until today when it I was surfing the net. IE
froze a blue screen came up and the laptop shut it self down. When i restarted
the laptop, it gave me 2 options.. 1) windows start-up repair 2) start windows
normally.. When I choose 2 .. It went to the windows logo but then kept restarting
itself. But when i choose 1.. nothing happens after the loading bar. It just
shows a blank screen. I tried to re-install windows but it gets stuck on “starting
setup” window. Can anyone please help me
? i don’t know what to do here.. thanks in advance.
Intel Core 2 Duo CPU P8600 @ 2.40GHz
4 GB RAM
512 MB ATI Mobility Radeon HD 4570
It is most likely a bad hard drive. F12 at powerup. Boot to the Dell diagnostics and run an extended test.
when i go into the system diagnostics ... it does the pre boot system assessment and this is the error it gave.
Error code : 0142
msg: error code 2000-0142
msg: Hard Drive 0 - self test uncessfull. Status 79
The hard drive is indeed toast - you will need to replace it and then reload everything.
Oh Damn... thankfully i didnt have anything important saved on there... but i was just looking through some fourms and poeple with the same error messages have actully solved their problems without replacing their hard drives.
You may or may not be able to fix the problem with a reload, but the fix will be temporary - so keep backups. The drive is dying - the only long term solution is to replace it.
i am sorry for having to ask you this question.. but are you definatly sure that a hard drive change could fix this problem ? and if yes.. can i buy any laptop hard drive from a shop or do i have to look out for some compatibility issues ? thanks for your help.