It was working & now when i put a CD or other disc in the drive makes the usual noises but nothing happens on screen & there's nothing visible in My Computer.
Laptop is within warranty (only bought it last autumn) but can't livechat or get through to Dell.
Any advice on what I can do?
You're going to have to call or otherwise contact them if you want the drive replaced under warranty, which is what needs to be done.
Any idea of the best number to call (there are quite alot of different ones on the website)...?
Impossible to advise without knowing where you are - in the US, outside the US (where?) and whether you bought the system from Dell or a reseller like Best BUy, Staples, etc (in which case your service and support are through the store, not Dell).
Good point - thanks.
I'm in the UK & bought from PC World. I'll try them directly....
You'll find some UK telephone numbers here + here which might be of help?
From those, these would appear to be the most likely two you need (tech support for home users): 0870 908 0800 / 0844 338 1000
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
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