I was upgrading from Windows Vista Ultimate to 7 Ultimate, and when I got to the activation key screen, the computer screen started flashing and then turned black. I could not get the screen to turn back on, even though the computer itself was still on. I had to turn off the computer and when it came back on, the screen had two images, a lot of vertical lines and the color was completely off. I am not sure if this is a hardware problem or if it is because I did not completely install Windows 7. Does anyone have any idea?
I have a Latitude D630, and it was running BIOS A16, which was just upgraded from A02. I don't remember much else about my system. I looked at my warranty information and it said it was valid until 2011, but it is provided by my university... Can Dell still help me? Thanks very much!
I believe it was most likely a Video Driver corruption once you were entering in windows 7 but at this point have you try to reinstall Win 7 or Win Vista.
Dell can help if you verify the information of the system service tag.