My Dell XPS M1530's battery won't charge, and the laptop doesn't recognise the adapter.
At desktop, it says "0%
available (plugged in, not charging). When I boot it up and enter setup
(F2 at the DELL spash screen), it doesn't recognise my adapter (D
series, the very same one supplied with the laptop, and which it has recognised for more than a year up until now), and mentions that
my "battery has experienced a permanent failure and needs to be
I get no error message while booting normally either, simply
the "0%" icon in the task tray in Vista. The battery status LED on the
front of the laptop is flashing red, as if to say the battery is simply
undercharged.. but the battery just won't charge! I've left my laptop
off and plugged in for 2 days, and it hasn't charged the battery.
It turns on just fine with the AC adapter plugged in and
battery removed, the same with the battery installed. I've checked all
the contacts on the battery and adapter, they are clean and not broken.
I don't have any other adapters or laptops to test with.. when I run
the self help diagnostic tool (in the Dell Support Center), it just
turns my laptop of as there is zero power. I'm unsure as to whether I need a new AC adapter or battery.. I'm really hoping it's not the motherboard.
yes, I got the mo/bo replaced - and the ac adapter, and the battery - sending it in again to Dell.
I am having a simiar problem wtih my Studio computer.
First someone told me I needed a new battery so I got one
Wrong, the new one gives the same result so I am sure that the old one works fine it just won't charge so I spent $100 + for nothing now they tell me it is a motherboard problem so I should spend more to fix that
This is crazy. There are hundreds of people with the same issue
I would not buy from DELL again if this issue isn't treated properly and the tech guys act like I am the only one complaining
My problems were the same. It was also intermittent, to begin with and finally, I was forced to keep the thing on external power all the time... a real pain since the battery slowly becomes discharged and when it does, even a bump on the external connector can cause the machine to reboot. That's what is going to happen to you, too. Count on it. The problem is with the power connector in the computer.
My Studio is a 17" It has a 'daughter board' that provides the connector for the external power supply and one USB port. I replaced it at nominal cost. But my warrantee was expired. Yours is not. Call Dell and demand that they fix this at their cost. It will require you take or mail it somewhere, but it's worth it.
Update - just got machine back from warranty repair- my system board has been replaced for the second time in the last 3 moths. In the last month of the warranty period.Since the problem was intermittent, I took pictures of the pre-bios loading error message and the "unrecognized batter" message in the setup menu display and included them with the machine I sent for repair.
So here I am recovering for my 2nd blister inducing belly burn my XPS1530 has given me, only to read over heating is a common problem on this model due to lack of heat sync-ing and ventilation.
Now after replacing both battery and power adapter, I still cant get my laptop to charge my battery ... the BIOS does not recognise my power adapter, I now find this to is a common known problem.
Seems DELL has sold me a laptop not fit for the purpose it was sold.
DELL please tell me what you intend to do to fix this issue - I do not intend paying an extortionate amount of money to fix some that is nto fit for purpose, and has twice caused scaring to my body.
Notebooks should NEVER be used in the lap - they should only be used on a hard, flat surface. If you've been using the system in your lap, it's likely the heatsink is coated in dust and debris, which is causing the overheating problem. Clean up the heatsink and apply a new layer of thermal compound and the system should run normally.
Good luck with that. My warranty has expired - but since I saw your "blister" comment I thought I should add that under warranty I also got the CPU fan replaced - I guess it died while trying so hard while I fried eggs on the keyboard faceplate. I have the 85 watt battery which raises the back of the machine, so there was always plenty of ventilation. Heck, I held it up in the air to cool it sometimes. Dell also replaced the keyboard faceplate for me when they changed my motherboard for the second time (the first mo/bo replacement was defective), which was nice because I could feel a low current running through it before, in addition to the blistering heat. My machine runs fairly cool now after getting a new motherboard twice, a new CPU fan, and new keyboard faceplate.
Now the camera doesn't work properly, freezes my video chat program (Windows Live messenger) if I move the monitor while the camera is running. I tried deleting the camera hardware and drivers and rebooting so it would auto-re-install the drivers, but the problem remained. I've also reinstalled the drivers from Dell's web site, no luck. My wireless card also fails from time to time and I have to reboot to restore the connection. But at least my battery charges now - and yes, it was a motherboard problem for sure, because when the motherboard was replaced for the second time my old battery worked perfectly.
If this machine was a car, it would have been recalled. I've had virtually every major part of the machine, except the monitor, replaced under warranty since purchasing it.
I will add that when my fan was replaced by Dell, I had no idea there was a problem with it, it still sounded like it was doing it's job, and I felt some air blowing out too - but when they replaced it it sounded the same, but the air seemed to blow out with more force. So that suggests to me that the fan can be not working properly, but still seem to be okay (but I'm just guessing, I don't really know why they replaced the fan, it was not a problem I reported) - if you are off warranty and have to start spending your own money, I'd suggest making sure the CPU fan is still working properly, it's cheap and can extend the life of this very expensive big disappointment. Today your battery doesn't charge, but if the machine isn't cooling properly, other components will soon start failing. And the M1530 has a rep for running hot.
But really, the machine's getting a bit old to sink money into, especially if you need a new motherboard to get the battery to charge...
Notebooks - when you buy a portable PC from Dell ... they describe them as laptops not notebooks - so are they laptops, of is this a breach of trade descriptions?
Check the web-site out.
I dont know if this helps but i had the same problem with my XPS 1730m. Recieved a message that the laptop didnt recognise the AC adapter. It was nothing to do with software, motherboards, battery or new adapter needed. My adapter failed giving me the same message. Dell support was no help at all. So i bought a new one, after three months that one did the same. So my colleague and I took one apart and there is a little red cable that runs from the adapter and once plugged into the laptop, to the motherboard to tell the laptop that it has a Dell power unit and not an imposter. This cable had snapped. Once we resoldered it and put it all back together its worked fine and i havent had that message come up again and it charges the battery no problem.
Ditto. I purchased a new battery as well, and that did not fix the problem.
I was able to see the pin inside the adaptor that plugs into the side of the laptop was bent. I got a very very small screwdriver and was able to straighten out the pin, pluged it iin for a solid connection and it worked. Adaptor is plugged in, computer is powered, and battery is charging. RPB
hey im having the same problem with my laptop as well i have the exact same one as u do did u ever figure out on how to fix that problem??
OK - was able to find a workaround. First, here is the link to the A09
Second, my battery was at ZERO - not charging. On a hunch, I unplugged the power cable. I immediately got the battery warning. I plugged the power cable back in. I waited a few seconds, then I unplugged the cable again. Same warning. I immediately plugged the cable back in. Status went to 'plugged in - charging'. The battery icon in the tray WON'T animate the charging, but it did charge. In a few, was up to 17% charge and I immediately ran the A09 BIOS flash. Working fine now.
I had this issue, RobAnthony's solution absolutely works!!! Ignore the warning from Dell when you flash this Bios that they don't recomment going to an older Bios version. I went from Bios 12 with a 0% battery not charging to Bios A09 with a 13% charging within 30 minutes! Here is the Bios A09 link again.