There's something wrong with my xps 1710. I am in a very samll city in Canada and I wanna know how does dell solve my problem? Will dell send a courier to pick it up? I have Staple here and my friend just sent his compaq laptop there to make it to the factory and then got it back in Staple. Can I do the same way? Thank u very much.
They will ship you a carton with a pre-paid shipping label on it.
You'll need to call and walk through any troubleshooting you're asked to do. If it's deemed a depot repair is needed, they'll send a box.