Re: Tablet Touchscreen Died : Latitude XT : NtrigApplet Can't connect to driver

That sounds like what I told them a month ago...

Hi - if you have a xt with a media station AND you have iTunes installed, remove iTunes and reboot.  That made the error go away for me.  I found this worked after my dell rep heard it from another xt user about 2 weeks ago.  If that worked not sure why it was not posted by dell - I am behind in a roll out due to this issue so when I found it worked I started all out to deploy them and forgot to follow up here.

I had the NTrig errors, and we don't have the media base. That kind of throws a wrench into the media base being a cause or trigger.

Our XT never had iTunes removed, so I don't think iTunes caused it, but maybe it triggered it?

I did reinstall many drivers. I tried a long list of things. I don't know what made the errors go away. Maybe there's is something to the "loading of drivers in a particular order" theory.

Now Dell give up :(

They have no idea and i to not belive the the problem exists with iTunes.

 

Dell told me, i have to try with "msconfig" to disable and enable drivers. Thats like the search of the needle in the hay.

The error did not appear if you start the XT with the minimum of drivers over msconfig. But thats not the solution because the Ntrig Driver did not start too.

 

I do not have the time to enable driver for driver till the error apears but i think thats the only way to get a result. 

Since this is an "out of the box" problem, it is Dell's responsibility to track down a solution (in partnership with N-Trig). Throwing it over the wall to customers is completely unsatisfactory.

For what it's worth, I just did a clean install of Windows and the Dell Drivers ( After SP-3 hosed up my system and per discussion with Dell), and the N-Trig issue went away.

same solution here on the media base got error message, boot without the media base smooth boot

Now the weird one my master computer where I build the image works on the media base and wihout

but all the clone they failed on the media base only

if you disable the external usb on the bios then it's ok but then why having a media base?

 

Enjoy

 

Raf

 

 

 

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if you disable the external usb on the bios then it's ok but then why having a media base?

 

 

Raf

 

 

 

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probably for the same reason Dell has a support service: a billable item that does nothing

Installed latest update of Itunes...rebooted..immediately got the Ntrigapplet can't connect to driver.

(computer was in media base).

Did system restore... resolved error.

 

Itunes has messed with other computers drivers in the past for me.

 

Had previously installed Quicktime on this computer without a problem...

It might be worth looking how many devices you have in Digitizers in Device Manager.

 

You should have 3 enabled devices. 2 x HID Tablet and 1 x HID Digitizer.

 

All 3 should be working. If not - select to update the driver and point it to the correct driver folder after you have downloaded the latest software from the Dell website. 

How does that relate to the problem where the driver ONLY fails when the Mediabase is connected?

 

The latest software update from Dell makes no difference.

It *appears* that the new multitouch N-Trig update solves the problem. I haven't had time to experiment with multiple reboots, with and without the mediabase (since this is the slowest booting laptop I've had in years, and this about my 6th Tablet PC).

When docked on the media base I got the error. When undocked, I did NOT get the error.

 

I uninstalled iTunes, rebooted, and now I don't get the error. This XT is error free, docked or undocked!

And yet...

We never owned a media base - and got the errors.

At some point, tinkering with a multitude of updates, the error went away.

That was months ago. The errors never came back.

Our XT did have iTunes. I suspect a reinstall of the nTrig drivers may have fixed us - after installing iTunes.

I don't know if iTunes had anything to do with our nTrig errors, but iTunes had been installed (among other things) before the errors popped up.

Since we never owned a media base, it's hard for me to believe the media base "caused" the nTrig errors. There may be multiple causes, or there may be one cause and multiple symptomatic triggers. This one is confounding. 

At the very least, if people are having nTrig errors, they should probably start by installing the latest nTrig drivers, and all the latest updates from Dell and Microsoft.

If they still have problems, then uninstall the nTrig drivers, reboot, reinstall nTrig, and see if that fixes it.

 

After all that, if nTrig errors still pop up, Dell needs to look into this and give us a clue.

Over-optimistic here. The multitouch update allows the pen setting to work, but not auto, and touch only intermittently.

 

The problem exists (with mediabase) connected without iTunes on the system.

 

I suspect the problem has to do with the order that the N-Trig driver is loaded, but neither Dell nor N-Trig seems to be interested in debugging this on a bench ... it's what six months(!) since this was reported here?