I have a Dell Inspiron 1525 Laptop with Windows Vista Basic. Today after plugging in a headphone set both the speaker and the headphone sound stopped working. I have not changed any audio settings but checked them anyway and nothing was turned off or muted that I could see. I have tried downloading and re-installing the audio drivers from the Dell support site but when I go to install them I get an error message saying that 'This is not the correct audio driver for this system. The installer will now exit.'
Any suggestions to get the sound working again?
Try using System Restore. Try running the Dell Diagnostics audio tests to rule out hardware failure. See the "No Audio" FAQ for details.
Jim Coates -- senior forum member
Tech Support will refuse warranty service for speaker problems if the VLC media player is installed on laptops with Windows 7. This exclusion is NOT disclosed in the laptop warranty! Remove all players before contacting Tech Support, leaving only Windows Media Player.