Please Help! "Failed to create Conexant Audio Factory, The SmartAudio will now exit" - Audio - Laptop - Dell Community

Please Help! "Failed to create Conexant Audio Factory, The SmartAudio will now exit"


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Please Help! "Failed to create Conexant Audio Factory, The SmartAudio will now exit"

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I am an American living in Taiwan. Back in September, I bought a brand new Dell Inspiron 13z laptop. (Note: I don't think the 13z is available in the US market)

It doesn't look like there is even support for the 13z because the model is not listed in the support products page.

Anyways, here is the problem. From the very first day when I took the laptop home, during startup, this warning pops up which says "Failed to create Conexant Audio Factory, The SmartAudio will now exit".

I looked around on the Dell support site for a solution. I found this driver which says it fixes the error "- SmartAudio error message pop up after reboot and said "Failed to create Conexant Audio Factory. The SmartAudio will now exit":

The driver is for the 14z laptop, but I figured it'd work for my 13z also. I installed it and sure enough it fixed the problem.

But yesterday, all of a sudden the problem came back from out of nowhere! It just started happening again for no reason.

I have attached a picture of the error message.

Please can someone help me?! I am extremely frustrated and desperate right now.

All Replies
  • Hi,

    Welcome to the Community. Have you tried uninstalling the Audio driver and reinstalling it? To uninstall, click on start, right click on computer, click on properties, click on device manager, click on the symbol next to Sound, right click on Conextant or Realtek Audio, and click on uninstall, click ok to confirm. Once it removed use the below link to install the driver. I was able to find the driver on the support page with no problems. The system model is an Inspiron 1370.

    Hope this helps.

    Thank you


  • It's definitely not the 'Inspiron 1370', that's a way older model.

    It's this model:

    But your advice did fix the problem.

    I uninstalled the Conexant driver and when I rebooted, the problem was gone. And then I downloaded and installed the Conexant driver from the 'N311Z' support page. When I rebooted, the pop-up didn't come back.

    I didn't even think of uninstalling the driver. Thanks for the help! Here's hoping the problem doesn't comeback...

  • Hello. Just wanted to comment about the model name.

    The N311Z is probably the same as the Inspiron 13Z laptop. Over the past year or maybe a bit longer Dell has had a practice of selling the laptops under one name, but listing them on the Support pages under a different name. So we end up with this situation where several Inspirons (like the Inspiron 15)) have dual names, and

    the model sold as XPS 15Z is listed on Support as XPS 511Z

    the model sold as XPS 15 is listed on Support as both XPS L501X and XPS L502X, so you pays your money and takes your choice on that one. There are some other examples of this practice too.

    It's like Dell's marketing and Support are competing fiefdoms, where each one gets to name the computers their own way. It is tough on us on the Support forums to figure out which model we're even talking about nowadays. At least on the Support site we get to see both names for the XPS models, but not for the Inspirons. I assume that when people buy the laptops they receive some paperwork with it that gives the full Support version of the name somewhere, but maybe not. It seems crazy to me to have these different and competing names.

    Jim Coates -- 14th year on the Dell Laptop Audio boards -- since 2/6/04 

  • Dear TAIWANUP,

    Hope this solves your problem!

    "Failed to create Conexant Audio Factory, The SmartAudio will now exit"


    "CxUtilSvc" service is not running.


    Open Services and Start "CxUtilSvc".

    Then Open Dell audio!



  • How do you start "CxUtilSvc"?

    I am having the same issue.

  • Hi. Open RUN (Windows Key + R). Type "services.msc" (without quotes) and press enter. Services window will open. Check the list for CxUtilSvc and double click on it. Click on Start.

    Thats all..


    - Karty

  • Thanks for that tip, Karty! While I was doing this, I recalled having seen that file name just recently, and looked at my antivirus/computer maintenance program, and sure enough, it was one of the user defined optional "potentially unwanted startup programs" in which I'd elected to turn it off. It's now turned back on and will stay back on. I comment because perhaps some other people running into this error message may be inadvertently causing their own problems in the same way, especially those who have it coming back after reinstalling the driver! :-)

    Have a good day!


  • Is there another Like for this file, the link is no longer there? I have deleted this file on my computer and don't know what or where to go to replace the file to fix my computer. Thanks Tom

  • You are good. That solve my problem.

    Can you help me again? I updated my Inspiron 7520 from W 8.1 to W10. I did it at my job place, so when my laptop is here it recognized the wireless available and works fine but when  I am home, forget about.

    It don´t recognize the wireless at my house and when it does, do not work well, or for so long.  It irritates me. I have a nice computer that is behaving as it wants. 

    This command, didin´t no work.

    reg delete HKCR\CLSID\{988248f3-a1ad-49bf-9170-676cbbc36ba3} /f
    netcfg -v -u dni_dne