After reinstall of Windows XP on Inspiron 1420 audio driver fails to install leaves Sound card showing as PCI device with ?

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After reinstall of Windows XP on Inspiron 1420 audio driver fails to install leaves Sound card showing as PCI device with ?

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Hi all,

I have been using XP on my Inspiron 1420 since i got it almost 3 years back. In the last week there was a issue that required me to reinstall my XP. I Installed a fresh version running SP3.

After the re-installation I have installed the Intel Chipset drivers (R153997), other system drivers (Network, Video, Mouse etc) - all downloaded from the support website. There were a few Base system devices and a PCI device which were stil not installed,

The SigmaTel STAC 92XX C-Major HD Audio driver (R171789) install did not complete with the error "This system does not support the driver you are attempting to install".

So I checked the driver download page again and installed the RICOH drivers (R141246) .

All devices were installed except the PCI device with a ? mark associated with it. As there was no sound in my system I assume it the sound card.

 I ran the diagnostic from a usb, there was sound coming from the one speaker (known problem with my laptop) as well as both headphone jacks.

I have followed the Audio Driver facts page to no avail. en.community.dell.com/support-forums/laptop/f/3517/p/19352371/19772824.aspx#19772824

I have even tried to uninstall the device and have in install on its own.

I even tried to install the UAA hotfix as suggested (even though the XP is already SP3).

I have gone through a lot of forum topics and tried installing a number of installer for the device but none work.

 

Please let me know if there is any other way to fix this issue. My only other option seems to be either to reinstall XP again or Upgrade to Win 7. I donot want to do this as I have already spent the last week resurrecting my system (which was difficult as my CD drive doesnot read any media).

Any help will be greatly appreciated. This is my first post so looking forward to the community's support. 

Thanks in advance,

Mayank.

 

Verified Answer
  • Jim,

    Thanks a lot. I was able to get the sound card detected and subsequently working. The registry experiment worked.

    Here are the steps I used.

    Step1:Run Regedit. Navigate to 
    HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Windows  

    Edit the value for "CSDVERSION" from 300 to 100

    (300 = sp3 200 = sp2 100=sp1)

    Reboot. And boot into Windows in SAFE mode with Networking.  (Kept getting a BSOD when i tried booting windows normally.)

     
    Step 2: Reinstall the Intel Chipset Driver. Reboot and go back into safe mode.

     
    Step 3: Run the the Sigmatel Driver installer. It should detect the audio device this time. If it doesnot remove the PCI device and run the install again. Reboot and go back into safe mode.

     
    Step 4: Install the Conexant Modem Driver available in the Communications section of the support page .


     Step 5: Change that registry value back to 300. Reboot and boot windows normally.

     

    Seems that Sigmatel has some detection issues with SP3.

     

    Thanks once again.

    Mayank.

All Replies
  • Also,

    The Diagnostic detected the device as Intel ICH8 HD audio.

    My colleagues who have the same laptop but are running Linux ran an LSPCI and got the following as the output for the devices. (Edited it to show only 3 lines). If you want to see more let me know.

    00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 0c)
    00:01.0 PCI bridge: Intel Corporation Mobile PM965/GM965/GL960 PCI Express Root Port (rev 0c)
    00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 02)
    
    Regards,
    Mayank,

  • Try this step by step guide,   http://forum.notebookreview.com/dell-inspiron-dell-studio/150033-total-guide-1420-xp.html .

    E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

    XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

    XPS Gen 4 Desktop>being rebuilt

  • DGKPCON, 

    Thanks for the quick response. 

    I followed the instructions under section 9 of the guide. I followed the steps but at point 9.c I ran into the same problem I have been having.

    The set of instructions are as follows:

    "c. Okay, so what we need to do now, assuming that you followed all of the instructions so far, is go into the Device Manager (right click on properties on My Computer and go into the Hardware tab). Here, what you need to do is look for the one PCI device with a question mark next to it. It should say Unidentified PCI device or something close to that. What you want to do is right click on it and select "Uninstall." After doing that, right click again on the PCI devices and select "Scan for hardware changes." Now, your integrated audio along with the modem speaker will be detected, and so you should choose the automatically install driver option when prompted. After all of this is done, it will STILL FAIL. That's okay...now what we need to do is just reinstall the SIGMATEL audio driver once more! Go ahead and do that...and this time viola our audio will be detected and the driver will finally install!!! "

    : But at the point of uninstalling the  PCI driver (highlighted above), the Integrated Audio Device is not detected. It also does not show up under PCI devices but under the Other devices section (as before) as a PCI device with the same ? next to it.. 

    Problem remains unsolved.

    Regards,

    Mayank.

     

  • mayanksingh
    After the re-installation I have installed the Intel Chipset drivers (R153997), other system drivers (Network, Video, Mouse etc) - all downloaded from the support website. There were a few Base system devices and a PCI device which were stil not installed,

    In section 7 of The Audio Driver FAQ, How to Install the Audio Driver After Re-installing the Operating System, the first step before installing all of that is to install the Dell Notebook System Software. The problem is that Dell on partially supports XP on the 1420 and only provides the NSS for Vista, and I believe that is the cause of the problems folks have when trying to install the Sigmatel driver on that model with XP.

    Try this, Go to the PCI Device entry with a ? next to it. Go to the properties and choose to update the driver. Choose to manually find the driver and don't let Windows look for it. Browse to c:\Dell\drivers\R171789\WDM

    Jim Coates -- senior forum member


  • Hi Jim,

    jimco
    Try this, Go to the PCI Device entry with a ? next to it. Go to the properties and choose to update the driver. Choose to manually find the driver and don't let Windows look for it. Browse to c:\Dell\drivers\R171789\WDM

    Have already tried this as this is part of the Audio Basic Facts page. This also does not help. The STHDA.INF file present in the WDM folder when selected return the error "The specified location does not contain information about your computer".

    The driver is not usable on my system it seems. I have tried all the AC97 options available in the listing, which appears after choosing to install a Sound, video and game controllers and selecting the Intel option in the list (This is the only one that displays an audio controller option.)

     

    I agree with you about the NSS issue. Looks like I may have to upgrade to Win 7 if I intend to use the laptop.

    Regards,

    Mayank.

  • Mayank,

    Sorry that did not work for you. I had forgotten that I had put those instructions into the Audio Driver FAQ. The full instructions including installing the UAA patch were meant for XP SP2 and that has worked for people with 1420's with that OS. There is something about SP3 that just makes it harder to install the Sigmatel driver. I don't think it is possible to revert to SP2 from SP3 -- I have pasted in down below a method for making SP# appear to be a different SP. If you have the option to restore the computer to the original factory configuration that would be the way to go because you avoid all of these driver installation issues.

    mayanksingh
    The STHDA.INF file present in the WDM folder when selected

    Do you mean that you selected the Sthda.inf file, or do you mean you selected the WDM folder and the file popped up with an error message?

    Try running the suhlp.exe file in the WDM folder and see if that helps install the file, or just cycles back into the same problem.

    mayanksingh
    I have tried all the AC97 options available in the listing, which appears after choosing to install a Sound, video and game controllers and selecting the Intel option in the list (This is the only one that displays an audio controller option.)

    It appears that you were attempting to install the generic AC97 driver as explained in section 6 of the Audio Driver FAQ. That will not work for your model because it has HD audio, not AC97. AC97 is the old audio protocol that was used on motherboards before HD. I would like to post a list of all the models with AC97 audio and all with HD, but to do that I would need a list of all of the Dell laptops in chronological order of their issuance, but I don't know where to find such a list. I can make one up but I know it will have gaps.

     

    mayanksingh
    Looks like I may have to upgrade to Win 7 if I intend to use the laptop.

    But there is no 7 version of the Sigmatel driver, so you would install the Vista version in compatibility mode as in section 8 of the Audio Driver FAQ. That should work, but if it doesn't at least there is the generic HD driver in 7 to fall back on.

    *****************************************************************************************************************

    I don't know if this will be of any use to you. There was a Forum member B34m3r with a Latitude D520 with XP SP3. His theory was that in SP3 not all of the cab files get loaded when installing the Dell NSS and the Intel Chipset driver, and that those installations essentially fail. His solution was a Registry edit that made it appear that the computer has SP1, then to re-install the NSS and Chipset driver. Here is how he did it.

    Step1:Run Regedit. Navigate to
    HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Windows 

    Edit the value for "CSDVERSION" from 300 to 100

    (300 = sp3 200 = sp2 100=sp1)

    Reboot

     
    Step 2: Reinstall the Notebook Support Software. Reboot

     
    Step 3: Reinstall the Intel Chipset Driver. Reboot

     
    Step 4: Reinstall the Conexant Driver and Application. Reboot

    (Here he means the dial-up modem driver. He wrote, "The Conexant driver and the sound card are joined at the hip somewhat... they are both on the HDA Bus."  I would also make sure the modem is enabled in the BIOS.)


     Step 5: Install the Sigmatel Driver. Reboot

     Note: Steps 4 and 5 may be reversed depending upon your computer's setup.. If one way does not work, try the reverse.


     Step 6: Change that registry value back to 300. Reboot

    **************************************************************************************************************************************

    His model also uses the Sigmatel R171789 driver. A difference between his system and yours is that his did have an XP version of the NSS. However this method might possibly work for you if the root of the problem is that not all of the Intel Chipset driver files are being registered under SP3. I don't know -- it would just be an experiment, but I don't believe the lack of the NSS should be a problem as long as you point the updater to the WDM folder.

    Jim Coates -- senior forum member


  • Jim,

    Thanks for the detailed response.

    jimco
    If you have the option to restore the computer to the original factory configuration that would be the way to go because you avoid all of these driver installation issues

    I unfortunately have just moved offices and in the move the driver cds have been misplaced. The person in charge is unable to fond them. So that is not an option.

    jimco

    Do you mean that you selected the Sthda.inf file, or do you mean you selected the WDM folder and the file popped up with an error message?

    Try running the suhlp.exe file in the WDM folder and see if that helps install the file, or just cycles back into the same problem.

    I have to select the INF file when I use the Don't search. I will find choose the driver to install option. I get the error as described before.

    If I use the search in the particular folder and provide the WDM folder. I get the "Cannot install hardware" dialog. It says was unable to find the necessary software.

    jimco
    But there is no 7 version of the Sigmatel driver, so you would install the Vista version in compatibility mode as in section 8 of the Audio Driver FAQ. That should work, but if it doesn't at least there is the generic HD driver in 7 to fall back on.

    .

    That is what I am hoping for.

    Will try that after I try the Registry edit experiment you suggested, I am going to reinstall, haven't got much to lose anyway. Will let you know if that worked.

     

     

  • Jim,

    Thanks a lot. I was able to get the sound card detected and subsequently working. The registry experiment worked.

    Here are the steps I used.

    Step1:Run Regedit. Navigate to 
    HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Windows  

    Edit the value for "CSDVERSION" from 300 to 100

    (300 = sp3 200 = sp2 100=sp1)

    Reboot. And boot into Windows in SAFE mode with Networking.  (Kept getting a BSOD when i tried booting windows normally.)

     
    Step 2: Reinstall the Intel Chipset Driver. Reboot and go back into safe mode.

     
    Step 3: Run the the Sigmatel Driver installer. It should detect the audio device this time. If it doesnot remove the PCI device and run the install again. Reboot and go back into safe mode.

     
    Step 4: Install the Conexant Modem Driver available in the Communications section of the support page .


     Step 5: Change that registry value back to 300. Reboot and boot windows normally.

     

    Seems that Sigmatel has some detection issues with SP3.

     

    Thanks once again.

    Mayank.

  • I am glad that worked, and thank you for posting the exact steps you took. I want to put this into the Audio Driver FAQ if I can think of how to do so without being totally confusing.

     

    PS What I said about restoring the computer to the original factory configuration apparently is not available on the Inspiron 1420. Almost all the other models have it but the 1420 Owner's Manual makes no mention of it, only how to manually re-install Windows and the drivers. On most of the Dells there is an image of the operating system, drivers, everything just as it was when it left the factory on a hidden partition on the original hard drive. It just takes a few minutes to restore the image (assuming that one's data is backed up) and afterward the computer functions like new. Besides being easy and fast it is also a great diagnostic tool, because anything that does work not after the process can be deduced to be a hardware failure. But for whatever reason Dell seems to have not included the image with the 1420.

    Jim Coates -- senior forum member


  • Jim,

    Yes, you should put it in the FAQ.

    jimco
    I want to put this into the Audio Driver FAQ if I can think of how to do so without being totally confusing.

    You could put in a section "When all else fails with XP SP3". :)

    Wrt the Recovery Partition, Yes that would be a great feature to have, but I'm not sure that the partition would have survived the format that I did when installing XP the first time round. 

     

  • mayanksingh
    You could put in a section "When all else fails with XP SP3". :)

    Will do. Thanks.

    Jim Coates -- senior forum member