Tech Support will refuse warranty service for speaker problems if the popular VLC media player is installed on the laptop. Also we got a report that service was denied because a KMPlayer was installed on a laptop.
These exclusion are NOT disclosed in the laptop warranty and the forum moderators keep removing the notices that I pin at the top of the Laptop Audio board, so I have put a warning in my signature in an attempt to alert laptop owners to this issue.
If you need to contact Tech Support about an issue with your internal laptop speakers, it is important that you remove all media players except Windows Media Player.
If you came to this post thru the Laptop FAQ's I apologize for the inconvenience. Please post your question on the Laptop audio board and I will answer it there.
Warning!!! Tech Support will refuse warranty service for speaker problems if the VLC media player is installed on the laptop. This exclusion is NOT disclosed in the laptop warranty! Remove all players before contacting Tech Support, leaving only Windows Media Player.
Please do not reply in this thread which is one of the Laptop Audio FAQ's.
If you have comments or questions please start a new thread.
Thanks, I appreciate it.