Latitude D820: No sound

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Latitude D820: No sound

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Suddenly today, my Dell Latitude D820 is not providing sound.   Checked the Device Manager and all devices appear to be working (no yellow flags).   Checked all the Control Panel settings and all appears in order.

I'm mystified ... there is no indication of a hardware or software failure. Not sure what my next steps should be.

Please advise!

Thanks,

Herb...

 

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  •  

    Herb,

    Listen through headphones or external speakers to see if jack is working.

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    Try running the audio tests in Dell Diagnostics. These interactive audio tests are designed to narrow down the problem to either the software or hardware. The tests are independent of Windows and drivers, meaning it doesn't matter if those are working correctly or not. To run Dell Diagnostics

    1. Restart the computer and tap the f12 key as soon as it starts to boot up .
    2. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before Dell Diagnostics starts. During the PSA you will hear some tones through the system speaker but this does not adequately test the audio hardware. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.
    3. Dell Diagnostics should open after the PSA tests, or you should see an option to open it. If you have ever reformatted your entire hard drive then Dell Diagnostics will no longer be there as an option. In that case run it from the Drivers and Utilities (Resource) CD if you have one.
    4. Select 'Custom', then the audio tests. (At this point - after you have opened Dell Diagnostic custom - if you can't find the option to select the audio tests that is a symptom of a failed audio chip.)
    5. The tests will run. Alternate between using headphones and listening to speakers in case only one signal path is working.
    The tests will play some audio and ask you whether you heard it.
    6. If you don't hear the music during the test it definitely means there is a hardware failure somewhere in the system. In this case Dell will repair the computer if it is still under warranty.
    7.If you do hear the audio during the test but not when you boot back into Windows, that almost always means the hardware is okay but there is a problem with the audio driver or with Windows.
    8. Error codes: If you answer 'no' to any question that the test asks you, the test generates an error code that can tell a Dell technician that you answered 'no' to that question. The test does not know the exact component that has gone bad. Before answering 'no' to a question, make note of the circumstances at that point so you will know in general what the error code means.

     

    Jim Coates -- senior forum member