I have tried hitting the F11 button at start up but I dont get the advanced settings - restore factory settings options. The only thing I can think why I dont get this message is because I removed Norton and replaced it with Mcafee. I read somewhere that the system restore is activated by the Norton software. Anyway my daughters laptop is running very slow and I would very much like to restore it to its original factory settings. Can anyone help with a solution please.
Try Ctrl + F11.
Jim Coates -- senior forum member
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Thank you for replying. I should have said I hit the Ctrl as well as the F11 keys which did not work which is why I asked for help! Any suggestions.
If the system has Vista, the key to press is F8. If that doesn't work, you'll need to do a manual installation of Windows using your Windows CD or DVD.
If you don't have one of these, see
I do not believe that removing Norton utilities would have affected PC Restore (on models on which Vista was facrory installed it is called Factory Image Restore but I don't think the 1501 's had Vista pre-installed). PC Restore is an image of the system that resides in a hidden partition on the hard drive. That partition will be missing if
> the partition has ever been reformatted
> the hard drive was replaced with a new one.
> the partition was manually removed by performing the following procedure as explained in the Owner's Manual:
1 Log on to the computer as a local administrator.2 In Windows Explorer, go to c:\dell\utilities\DSR.3 Double-click the filename DSRIRRemv2.exe.
If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating that the partition was not found. In that case it is gone and after it is gone it cannot be recreated.