sound only works in one headphone

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sound only works in one headphone

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Just what the subject says, I put my headphones in and only the right one works.  When I use my speakers, both sides work.  Everything on the volume panel is in the middle.

 

Can anyone help? Thank you

All Replies
  •  

    It is probably a bad jack or headphones.

     

    For specific advice please supply your computer model name & number.

    Jim Coates -- senior forum member


  • I have a Dell Inspiron E1505. Thank you.

  •  

    Try running the audio test in Dell Diagnostics. This interactive audio test is designed to narrow down the problem to either the software or hardware. To run Diagnostics restart the computer and as soon as it starts to boot up tap f12. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before the Dell Diagnostic starts. The PSA tests play some beeps and tones through the system speaker but not the headphones, so you still need to let Dell Diagnostics run after the PSA. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.

    When Dell Diagnostics opens, select 'custom', then the audio test. This will test your audio system independently of Windows and drivers, meaning it doesn't matter if they are working correctly or not. [If you have ever reformatted your hard drive then the Diagnostics partition might have been wiped off. If the Dell Diagnostics option fails to open, run it from the Drivers and Utilities (Resource) CD if you have one.]

    The test will play some audio. If you can only hear it in one side of the headphones it definitely means there is a hardware failure somewhere in the system, almost certainly in the jack, assuming that the headphones are not faulty. The jack is not replaceable in the E1505 unless you replace the motherboard.

    If you hear the audio in both sides during the test that means the hardware is okay but there is a problem with the software or configuration.

    Jim Coates -- senior forum member