Vostro A840: Windows XP - No sound

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Vostro A840: Windows XP - No sound

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Posted by Satish SK

on 17 Oct 2008 8:51 AM

Hi,

My new laptop Vostro A840 came with preloaded Ubuntu. I have made a clean installation of Windows XP. Everything works except for the Sound. I have installed the Drivers from the Dell Drivers CD. When I manually try to install the Audio Driver, I get a message "...No MEDIA found".

P lease help

Posted by balaji.ramanathan

on 17 Oct 2008 4:10 PM

When you installed the drivers, did you install them in the right order? Go to this address to identify the correct order for installing drivers:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen

==================================================
Inspiron 15R Laptop
Intel Core i3-370M (2.4GHz, 4 Threads, 3MB cache) CPU
4GB Shared Dual Channel DDR3 RAM
500GB 5400rpm HDD
15.6 Inch High Definition (720p) LED Display with TrueLife
Intel HD Graphics
Genuine Windows 7 Home Premium, 64bit
Integrated 10/100 Network Card
8X CD/DVD Burner (Dual Layer DVD+/-R Drive)
Integrated High Definition Audio 2.2
Dell Wireless 1501
Integrated 1.3M Pixel Webcam
6-Cell Lithium Ion Primary Battery
PA-12 65W Power Adaptor (19.5V, 3.34A)
==================================================

Posted by Satish SK

on 18 Oct 2008 5:27 AM

Hi,

I did install the drivers in the correct order as given in the link. In the suppoet website drivers for Windows XP only is available. But drivers for Windows XP is available in the Dell Driver CD. How can they provide drivers which do not work!

Posted by balaji.ramanathan

on 19 Oct 2008 4:06 AM

Have you run a diagnostic on the system to confirm that it is not a hardware problem?

Posted by Satish SK

on 19 Oct 2008 6:43 AM

I have run the diagnostic. It is not a hardware problem. There is no issue in Ubuntu Linux.

Posted by balaji.ramanathan

on 20 Oct 2008 8:36 PM

Have you made sure nothing is muted by mistake or anything like that? Does the sound work in windows safe mode?

Posted by Satish SK

on 21 Oct 2008 4:51 AM

Hi,

Nothing is muted. Infact, the Device Manager shows "No Audio Device". Hardware is surely OK.

Posted by balaji.ramanathan

on 22 Oct 2008 2:14 PM

That sounds like some kind of driver issue. I am sorry I can't figure out what could be done to rectify it, but make sure you have the latest drivers and that the driver installation goes through without any failures. May not hurt to run the hardware diagnostics once again just to make sure nothing went south during the transition from Linux to XP.

Posted by doctorcob

on 17 Dec 2008 12:16 AM

Did you ever resolve this audio issue. I have the same issue.

Thanks

Jim

Posted by doctorcob

on 17 Dec 2008 1:32 AM

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=1A0C0937D62A8739E0401E0A55174744&l=en&s=gen

get the KBB - it worked for me

Posted by rollyhernando

on 12 Jan 2009 11:51 PM

refer to my pose

12 Jan 2009 11:47PM

No Sound

Posted by rollyhernando

on 12 Jan 2009 11:53 PM

refer to my post

12 Jan 2009 11:47PM

Vostro A840/A860 NO SOUND

Vostro A840: Windows XP - No sound

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Vostro A840: Windows XP - No sound

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