My dell studio 1535 was delivered to me yesterday and I am facing a problem. The problem is it mutes and unmutes the sound automatically and repeatedly. It is like I am using the 'MUTE' touch button repeatedly. It even shows the volume bar on the screen indicating the muting and unmuting operation. When I switch on the notebook the LEDs of all touch buttons light up (I guess for verification) but the mute button keeps blinking from that point on. Sometimes the Play/Pause touch screen buttons also don't work.
Could anyone suggest what could be wrong and what should I do? I have already emailed the problem to Dell customer care and am waiting for their response.
I also have completely the same problem as yours. I just got my Dell 01 week ago and tried to fix this problem by different ways, but it is not possible. Please help me if you or other members have solution. Many thanks.
I don't have an answer and that is why I have not replied. I think what I would do -- because the computers seemed to have been delivered with the problem -- is to use Factory Image Restore to get the computers back to the exact configuration they were in when shipped from Dell. If you still have the problem after that contact tech support and/or consider returning them -- you have a 21 day period from the date on the invoice.
My thinking is this: by using Factory Image Restore you will eliminate any possibility that this is a software error that develped after you started using the computers. It would mean they were shipped with the problem and that is Dell's responsibility to either fix, replace the computers, or refund, but only if you act within the 21 day period. After that you may own the problem (unless it is a hardware problem in which case it will be covered by the warranty).
Jim Coates -- senior forum member
Tech Support will refuse warranty service for speaker problems if the VLC media player is installed on laptops with Windows 7. This exclusion is NOT disclosed in the laptop warranty! Remove all players before contacting Tech Support, leaving only Windows Media Player.
Thanks for your reply. This is an error adhered in the original computer as the first time I received and opened. I just believed that there is a button to turn on/off the speakers as other computers I have used, but it is not right with Dell. I will try to follow your advice once and contact the company again if it is not fixed. Once again, many thanks for your reply to remind me about the deadline of returning problem.