Volume button doesn't work - Audio - Laptop - Dell Community

Volume button doesn't work


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Volume button doesn't work

  • Hello

    I have a Latitude D600. I always use the buttons on the top of the keyboard, to adjust the volume or disable it. Without any reason (no extra installations or something), the button doesn't respond anymore. I see the volume meter appearing, but the volume bar isn't changing (louder for example). Even disabling the sound doesn't work. The meter appears, but it doesn't do anything.

    I installed the latest audio drivers again, reboot, but it didn't help. Anyone who can help me please?
    Audio driver I installed: SIGMATEL STAC 9750 AC97, Driver, Windows 2000, Windows XP, Multi Language, Multi System, v., A12
  • Hi,

    Our firm has over 150 D600's, and we've experienced the same thing on some of our systems.

    On one of them, we installed Dell's Quickset app. (so we could use the volume meter as a visual reference) and updated the BIOS to A11.  This corrected the problem....but, only temporarily.  Two days later, the problem was back again and, unfortunately, we have yet to find a permanent solution for that system.  

    Who knows?  Updating the BIOS may correct your issue....it's worth a shot.

    Hope this helps,


    Dell D600, 1.6GHz, 512M, 30G HDD, DVD+r, 802.11b/g, W2K SP3

  • Hello, i am Alex, i had exactly the same problem.

    I installed dell Quickset but it didnt helped, after an Bios update to A12 it works.

    I hope that it last longer than two days. ;-)

    Thank you for the help.

    I will post if i have again any problems or if it works.

    Ps: Sorry my english is not the best i am no native Speaker.
  • I also have been working with a D600 and the volume buttons no longer work.  I have kept it updated with every possibly update for both Windows 2000 Professional and the Dell Quickset, BIOS, etc drivers.

    It has become a great annoyance that I cannot use the volume buttons on the keyboard, not only will the volume keys not work, but I also cannot use the Function shortcut keys as well.  The only way I can change the volume setting is to physically boot the laptop up, and then either use the system tray icon for the volume, or go into the Control Panel to access it.

    Dell, is there any update on this you can provide besides reloading the system?  If I reload and re-apply all the patches and everything, the problem continues.  Or is there a third-pary software that anyone has figured out will make it at least let me use the Function shortcut keys on the keyboard to modify the volume?  I've noticed a similar thread on this problem with the D800's (http://forums.us.dell.com/supportforums/board/message?board.id=latit_audio&message.id=5205) and I'm wondering if it's a universal problem for any model with the buttons for volume next to the power button?




  • I just got a brand new D600 w/Win2k installed by _Dell_ - volume/mute buttons (to left of on/off switch or via function key) don't work.

    These threads date back 5 - 6 months. What is this? Come on Dell, fix it or I'm back to HP.
  • Our company has purchased several D600's as well.  They all ultimately have problems using the volume buttons.  All have updated BIOS and the newest audio drivers.  If this is a hardware problem then it has occurred on all of our D600's.

    I believe the issue is with the audio driver.  A work-around that I have found it to go into Device Manager, open the sound controllers and then disable and re-enable the SigmaTel C-Major Audio device.  Viola!  The volume buttons now work on both the internal keyboard and my external USB keyboard.  The down side is the volume icon in the tool tray disappears.


  • I just received a new D600 2 weeks ago, and have the intermittent (mostly not working) volume buttons problem described here.  Very annoying for a brand new system.

    But, I have found something, and would like others to confirm.  When I remove the laptop battery, and boot from AC, the volume keys ALWAYS work fine.  (After fully booting, I can then insert the battery, and the keys continue to work.)  When I boot with the battery in place (with or without AC power), the volume keys tend not to work. 

    I believe this problem is a power management / audio driver conflict, which Dell needs to fix.  Can others try this, and report back?  Enough consistent results should point Dell in the right direction.


  • I never was able to get the volume buttons to work with the battery & AC adapter juggling.


    However, something extremely odd...one day I just booted up one of my laptops and suddenly, viola!, the buttons started working again.  I had not done any new Windows Updates, I hadn't installed anything new, I hadn't even saved a new file onto it within the last week (while still using it for general programs that entire week).  I have no clue why it is working now, but I'm happy...however I am also unhappy with the fact I don't know why this happened and it could fail just as easily as it started working again.

  • I had a similar issue with one of the laptops I support (precision M60). The volume buttons did not work, nor did the FN+PgUp/PgDn. Further, we noticed that the sound icon was missing from the system tray, and unchecking/rechecking the "Show volume icon in the task bar" didn't help. Also, to make matters more fun, this seemed to be linked to a particular logon name. With further checking we found that the problem persisted for that user on other computers. We resolved the issue by deleting the user from active directory, and re-creating him. Once we did this the problem disappeared, and has not returned.
  • I too have this issue. Immediately after a completely fresh re-install of Windows XP Pro no less. Oddly enough, the volume controls worked fine in my old Windows XP Pro installation which was getting buggy from a year or so's worth of registry cruft generated by various software installs and uninstalls.

    I have reset the BIOS from A14 to A16
    I have also installed, uninstalled, and re-installed the hardware drivers
    Finally a diagnostic test gives me NO errors.

    What gives Dell?