I recently had to send in my new Inspiron laptop after it mysteriously lost Windows 7. Dell reinstalled Windows but wiped everything on the computer (fortunately I had been able to back up my hard drive beforehand)- including all of the drivers. I have been able to reinstall the drivers from the driver disc. However, my laptop is now doing things that it did not before, particularly with the audio. The volume control no longer shows up when I adjust the volume, which is only a minor nuisance. The main problem is that I tend to keep headphones plugged in a lot, so that I can listen to music and school materials while working. However, in the last few weeks since getting my computer back, I have had trouble with it recognizing the headphones. Occasionally when I first plug them in or first turn the computer on it refuses to recognize them. More often, however, when I am already doing something and pause it for a few minutes, it abruptly changes over to speakers when I hit play again. It sometimes takes it twenty seconds or so to reroute the sound back to the headphones again.This is quickly becoming more than a minor nuisance, and I have not been able to find anything online about it. Does anyone know anything I could do about this? Thanks.
Hi Turnabout,
Welcome to the Community,
Since the Windows was reinstalled, I would suggest you to install the Dell QuickSet application to get the volume control back.
Use the link below to download Dell QuickSet:
www.dell.com/.../DriverFileFormats
About the headphone it could be an issue with the headphone port. However can you try a different headphone and confirm if it does the same or if it works fine?
Hope this helps,
Thank You,
Roshan
Dell | Social Media Outreach | Global Social Media & Community
Thanks for the QuickSet link. Seems that that fixed not only the volume control but the problem that I had forgotten to mention before, which was the photo viewer crashing every time I used it. Thanks!
As for the headphones, though, it is doing it with any headphones. It never did it at all before I sent the computer in. It's not all the time, but it is starting to happen more frequently.
If its the same with all the headphones it could be an issue with the headphone port. Check if its a loose fit that is causing this problem and while the headphone is plugged in try to push it in (jiggle it a bit) and see if that makes a difference.
If its the port, you may need to send it to the repair center again to get the port repaired.Send me a private message with the system service tag number and i will check and let you know what best can be done.
To send private message accept my friend request,click on my user name,click start conversation.
It's not a continuous or even consistent thing, though, and it only ever happens at the start. There is no other audio distortion or problematic activity from the headphones. It's as if the computer forgets about the headphones occasionally, when I abruptly play music after letting it sit for some time, and then remembers to reroute the sound after a few seconds. I wouldn't think it was the hardware; the computer is less than a year old, and never had any audio problems before everything was wiped, which is the only thing that was done when it was sent in. Is there any chance that it could be a driver problem? I did not get the chance to install many of the most basic drivers myself, as the place that backed up my hard drive did that when they copied the hard drive back. I am not entirely sure exactly what they did, or what to look for to know if it is related to a driver.
I can still send you the service tag if you would like to check on it, but right now I do not think I would be willing to jump straight to sending the computer in.
Thanks
Since you are not sure if all the drivers were installed and more over drivers needs to be installed in the correct order.If the correct order is not followed than some hardware may not function correctly.
Refer to the link below and try updating the drivers and see if that helps:
support.dell.com/.../document
Even i have faced the same issue with my system and i have gone through the this thread and after that i have solved my issue. so i would like to suggest you to go through the above thread and after that let me know your getting the issue or not.