Dell inspiron e1505 speakers not working


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Dell inspiron e1505 speakers not working

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Alright well my speakers arent working they just went out like a couple days ago but i noticed it yesterday but if i plug in my headphones to it then i can hear the sound so please help me out

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  • You might have a failed sense pin in the headphone jack if you have this combination of symptoms:

        * Speakers don't work and are not muted or deselected
        * Headphone jack does work
        * Reinstalling audio driver does not help
        * Audio test in Dell Diagnostics passes
        * On models with 2 headphone jacks, one may be "checked" in the control panel as if in use
        * Sometimes but not always, a very gentle wiggle of a plug in the jack will get it to resume normal functioning, at least temporarily.

    That combination of symptoms means that the sense pin in the jack is not working for some reason. Failure of the sense pin results in the computer behaving like there is always a plug in the jack. The software switch that should route audio to the speakers does not get triggered.

    There are 3 ways to confirm that you have a failed sense pin:

    1. Check for the combination of symptoms that I listed. If you have all of them then it is pretty certain you have the failed sense pin. Note that when you run the audio tests in Dell Diagnostics you should hear audio through the speakers. That is the opposite result from what one would expect. But note that if you do not hear the audio through the speakers during the tests then there is some other hardware problem, not a bad sense pin.

    2. Replace the headphone jack. If that fixes the problem that confirms that you had a failed sense pin.

    3. Restore the laptop to its original factory configuration. This is called PC Restore in XP and Factory Image Restore in Vista. If the speakers still don't work after PC/Factory Image Restore and you have the combination of symptoms listed above, that is a definite confirmation of a failed sense pin.

    The only way to repair a jack with a failed sense pin is to replace it. Changing the jack on most models requires replacing the motherboard, but some models have a jack daughter board that can be replaced with a new one. (Note that on the E1505 model you have to replace the motherboard to replace the audio jacks).


    How to Run the Audio Tests in Dell Diagnostics

    These interactive audio tests are designed to narrow down the problem to either the software or hardware. The tests are independent of Windows and drivers, meaning it doesn't matter if those are working correctly or not. To run Dell Diagnostics audio tests

    1. Restart the computer and tap the f12 key as soon as it starts to boot up .
    2. Select 'Diagnostic' from the boot menu. The computer will run its pre-boot assessment tests (PSA) before Dell Diagnostics starts. During the PSA you will hear some tones through the system speaker but this does not adequately test the audio hardware. Dell Diagnostics plays an instrumental piece of music complete with drums, so if you only hear some tones then you have only run the PSA.
    3. Dell Diagnostics should open after the PSA tests, or you should see an option to open it. If you have ever reformatted your entire hard drive then Dell Diagnostics will no longer be there as an option. In that case run it from the Drivers and Utilities (Resource) CD if you have one.
    4. Select 'Custom', then the audio tests.
    5. The tests will run. You don't need to run all of them. Just check whether or not audio comes through the speakers during the tests.

    If you hear audio through the speakers during the tests (the tests 'pass') but not after you boot back into Windows, that result means that you have a software problem. Normally the  software problem would be in the audio driver, but if you have the rest of the combination of symptoms then the software problem is that the software switching is not working. But it is not working due to a hardware problem -- a failed sense pin. Dell Diagnostics cannot directly detect a failed sense pin. That is why Dell Diagnostics produces an opposite result than what one would expect when there is this particular hardware problem.


    A few people with  E1705's with XP were able to install an audio driver from Toshiba (driver qg600audiox from the Toshiba Qosmio G35-AV600) that bypasses the pins. It ought to work on an E1505. You lose the functionality of both mic and output jacks, but the speakers work again.

    Link to Toshiba driver qg600audiox.exe

    Slightly more than halfway down that page it says, “Toshiba Qosmio G35-AV600 Notebook SigmaTel HD Audio Driver 5.10.4889.0 Windows XP” with 3 links to the qg600audiox driver. When I tested it only the middle link worked (Server 2).

    Jim Coates -- senior forum member

  • Jimco!  

    I know this post is old but this was the same issue I was having but with Vista on an Inspiron E1505.  I looked for the exact driver you suggested regarding the Toshiba qg600audiox.exe (Vista Version) and it worked like a charm!!  Thought I would let you know!


  • Thanks for sharing that. I have updated the Headphone Jack FAQ with your info. By any chance do you have a link to the Vista version of the driver that I can put in the faq?

    Jim Coates -- senior forum member