There are several steps to follow in order to identify the component which is causing the issue. 

You can also use the Dell Server Troubleshooting guide.

Table of Content:

  1. Memory Configuration Troubleshooting steps
  2. Memory DIMM troubleshooting steps

1: Configuration related troubleshooting steps

The memory in a Dell server requires specific configuration for the server to be as stable and efficient as possible. Since several different components are involved, the physical and logical configurations can be generate error messages on POST.

The steps to resolve the issue will depend on the error message. The article SLN72211 details the different error messages related to configuration and the possible causes.

You can also review the Memory Configuration guide to find out more or the user manual for your model of PowerEdge server available here (you must select the model or enter a service tag).

2: Hardware troubleshooting steps.

The Memory in a Dell PowerEdge server is dependent of 3 components: Memory DIMM, Memory Slot and CPU. Each of these components could be causing memory related hardware issues in your server.

So, in order to troubleshoot hardware memory issues, it is very important to write down the original configuration and the slot location for each memory DIMM.

  1. If possible, gather a DSET report from the server to recover the whole configuration and the error messages.
    1. if not, write down the serial number of each DIMM for each slot used in the server.
  2. Follow the steps to do a memory swap test, as described here: Troubleshooting memory errors on PowerEdge systems by swap testing
  3. Once the faulty DIMM / Slot or CPU has been identified, look for a replacement.

You can also review the Memory How-to page for more information.