These common server issues can be hard to differentiate and have very different root causes. Below you will find explanations on the issues as well as troubleshooting steps.
Table of Content:
1. No Power (nothing happens when pressing the power button)
2. No POST (server doesn't load further than POST)
3. No boot (server doesn't load into the Operating System)
Definition: When pressing the power button on the front of the server chassis, nothing happens or maybe it will try to power up but shuts back down straight away.
Server Reset or E.S.D.:
A hardware reset or Electro Static Discharge could resolve this issue. Discharging the accumulated static electricity from the server is always a good first test in this situation.
Here are the steps to perform:
If the issue is still not resolved after this, then you need to troubleshoot further by swapping components with another working server.
Definition: Failure to complete the Power-On Self Test, a series of diagnostic tests that run automatically when turning on the server. The actual tests can differ depending on how the BIOS is configured, but usually include memory, keyboard and hard disk tests.
It's important to recover the error message at this stage, as this will help identify which component is causing the issue. Once you have recovered the error message, you should:
Definition: Failure to load into the Operating system. The server powers on and completes POST but doesn't load the operating system.
It's important to recover the error message and contact the Technical Support team for the Operating system provider. Once you have recovered the error message, you should:
For more technical content, you can refer to our online Enterprise Knowledge base.