Troubleshooting is key as a first step to resolving any Server issue. The steps below are generic guidelines which can be applied to any issue and will help you finding the root-cause.
Hardware specific guides are available in this wiki using the menu on the right hand side to navigate.
You can also use the Dell Server Troubleshooting guide.
Table of Content:
There are several tools available to gather the system logs on your server. The table below shows which tool is best suited to each component:
DSETDell Server eSupport Tool
OMSAOpenManage Server Administrator
iDRACIntegrated Dell Remote Access Controller
CMC LogsChassis Mamagement Controller
PERC logs export using software tools
Dell Hardware Diagnostics are embedded tools installed in the pre-OS of your server. They have a physical view of the attached hardware and can identify hardware problems that the operating system and other online tools can't.
Instructions on how to access and use the tools are available in the following Dell article SLN283546: How to Run Hardware Diagnostics on your PowerEdge Server.
This is where all the previous steps come together to give an overall picture of the issue and should enable you to decide if a component is at fault or if it is linked to a change, a software issue or other.
For all types of problem, applying the latest updates and fixes are always recommended to fix or prevent issues. More details are available in the server update howto page.
Depending on the results of your analysis, different fixes could be available to resolve the issue (swapping components, updating firmware, restart/reboot). It's important to apply one fix at a time and test for resolution each time. Otherwise the troubleshooting steps will be mixed up.
Confirming resolution is an important step which is often forgotten or ignored but will provide valuable feedback if the issue reoccurs.
To confirm resolution:
If all goes well during those steps, we can consider that the issue is resolved.
For more technical content, you can refer to our online Enterprise Knowledge base.