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RAID problem on PowerEdge R310

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RAID problem on PowerEdge R310

  • I have a PowerEdge R310 with SAS 6/iR Integrated (EMbedded) RAID controller, and two identical disks in RAID-1 configuration. It was working fine, and then at some point one of the disks failed. Looking in OMSA, it is reported in Status 'Critical' and State 'Incompatible'. This makes no sense, because before the failure happened the RAID worked fine. Also, the other disk, which is identical, is not reported Incompatible. In fact, it is reported in Status 'Non-Critical' and State 'Online'. The virtual disk is also in Status 'Critical'.

    I tried to replace the disk with a new one, and the problem remains.

    System versions:

    BIOS: 1.11.0, 9/18/2012

    iDRAC6: 1.92.00 (Build 5)

    Lifecycle Controller:

    SAS 6/iR controller:


    Driver: 3.04.20

    I checked for firmware updates on the DELL support website, but the version updates that are there do not look to be relevant to this problem.

    How do I continue to resolve the problem?

    Thank you,


  • Hi,

    Thank you for contacting the dedicated Out of Warranty forum for PowerEdge products. We have sent you a private message on the forum in order to get the Service Tag of your PowerEdge Server.

    Kind Regards,

    Vijayasimha R

    Dell Support
    Dell Enterprise Technical Support

  • I replied to the private message, but it seems the person that received it does not know what it is about, and sends me to post the topic again. Can you please respond to the private message I sent?