The tape is into de drive and we can´t extract it. We have powered off and on.We have pressed and hold the eject button for 10 seconds but allway finish in error 6 state.
Do you have support in spanish?
We want know how we have to proceed for repair this product in Spain.
Thanks for contacting us, so that Dell to manage your support query we need the Service Tag of your computer, which we have requested by e-mail.
The post is still open so that any other customer can also give you an answer.