XPS M1330 CD DVD STOPPED WORKING AGAIN

Disk Drives

Disk Drives
Disk Drives (Floppy, USB, HDD, CD/DVD/BD) discussion

XPS M1330 CD DVD STOPPED WORKING AGAIN

This question is not answered

Can someone help with this problem. drive was been replaced before and now the same problem. cant afford to keep paying to have it fixed. this is shocking

All Replies
  • Hi nickid,

    Ok, "stopped working" means what? Let me suggest you verify whether you have an actual hardware failure by running the Dell diagnostics. To test your CD/DVD drive from the utility partition:
    1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
    2. Select Boot to utility partition or Diagnostics.
    3. Select Test System.
    4. Select Custom Test.
    5. Use the arrow keys or mouse to select your CD/DVD drive.
    6. Insert a CD or DVD.
    7. Click Run Tests.
    8. Write down any error messages.

  • No faults. CDs work but DVDs don't
  • When this happens during the Diagnostics, it indicates the DVD laser has failed while the CD laser is still working.  The drive needs to be replaced.

  • So driver or the while DVD drive

  • Sorry the whole DVD drive?

  • Yes, the drive needs to be replaced as it cannot be repaired.  support.dell.com/.../optical.htm

  • Thanks for letting me know. Dell is a complete joke. Two drives in two years and I watch a DVD once in a blue moon

  • Fortunately, it's about the easiest and cheapest part to replace.

    Good luck!

  • Ye but every year. Never buying a dell again.i know the government and forces use dell computers but I will neve buy a dell laptop ever again