CD will not eject from Dell studio 1555

Disk Drives

Disk Drives
Disk Drives (Floppy, USB, HDD, CD/DVD/BD) discussion

CD will not eject from Dell studio 1555

This question is answered

The CD dsic will not eject from my Dell Studio 1555. This is a slot-load drive--there is no emergency pin hole for a paper clip, the "eject" command from the device manager menu will not work, nor does  holding the "eject" button on the keyboard while powering up. The drive makes a whirring noise like its spinning, then every few minutes tries to eject the disc with no success. Any sugestions?

 

 

Verified Answer
  • Hi rewallace,

    Welcome to the community.

    It appears to be a hardware issue however you can try releasing the static power and then try ejecting the disc from the windows environment.

    In order to release the static power, please try the following steps-

    Please remove the battery and the AC Adapter from the system. Press and hold down power button pressed for 10 seconds.

    Once the static power is removed, turn on the system. Click the start button and then click “Computer”. Once done, right click the optical drive and try ejecting the disc.

    Let me know of the findings. Glad to be of assistance.

    Chiranjeev

    Social Outreach Professional

    You can reach us at http://en.community.dell.com/

    Thanks & Regards
    Chiranjeev S
    #iwork fordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

All Replies
  • Hi rewallace,

    Welcome to the community.

    It appears to be a hardware issue however you can try releasing the static power and then try ejecting the disc from the windows environment.

    In order to release the static power, please try the following steps-

    Please remove the battery and the AC Adapter from the system. Press and hold down power button pressed for 10 seconds.

    Once the static power is removed, turn on the system. Click the start button and then click “Computer”. Once done, right click the optical drive and try ejecting the disc.

    Let me know of the findings. Glad to be of assistance.

    Chiranjeev

    Social Outreach Professional

    You can reach us at http://en.community.dell.com/

    Thanks & Regards
    Chiranjeev S
    #iwork fordell 
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

  • Well, I have the same problem with my Dell Studio 1555.  The above solution didn't work.  Can I manually separate the little silver thing in the drive to manually pull out the disc?

    Thanks.

  • Hi,

    If you have already tried to eject the DVD within the operating system, try to eject the DVD in BIOS. To do so, turn on the computer. When the Dell Splash screen appears, press F2 key. Push the eject button while the system is in BIOS utility. If the drive does not eject, try to update the Quick-set application from this link: http://dell.to/SHdVrP
    Follow these instructions to download and install the application:

    • Click on 'Download File' and click 'Continue'.
    • Click 'Yes or Continue' on User Account control if prompted.
    • Click 'Continue' on the Application prompt and click 'OK' on Select the folder where you want to unzip the files to (make a note of the folder location).
    • Click 'Yes' on the next prompt for folder does not exist. 
    • Click 'OK' on All files were successfully unzipped.
    • If the installation wizard does not appear, go to the folder location, select the Setup file; right-click and select 'Run as Administrator'.
    • Follow the installation wizard instructions. Reboot PC.
    • If Quick- set application is installed on the computer, you will get a prompt to 'Remove' or 'Repair' it. Remove it and install the application. 

    Once done, try to eject the drive within Operating System. If the drive does not eject, it indicates a mechanical failure. You can disconnect the slot load drive from the system after which you will be able to access the CD/DVD which is stuck inside the drive. It is a field replaceable unit though; you may need a technician to disconnect the drive. Let me know if you are comfortable with re-seating components, I will help you with the steps.

    Hope this helps.
    Please reply if you have any further questions. 

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
  • Hi,

    Please share the status of the troubleshooting steps. Were you able to eject the DVD drive?

    Thanks and Regards,
    Manpreet C
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6
  • At least, this worked for me

  • Chiranjeev's suggestion worked for me. Thanks.

  • chiranjeevi and manpreet i tried both of your tricks but they did not work.

    Mine is also the dell studio 1555.

    Error: "An error occurred while ejecting DVD RW drive"

    can you guys suggest any alternative.

    Thank you.

  • Hi maddysmith,

    If the disc does not eject in the BIOS, then you in all likelihood need to replace the drive.

  • I have the same dell studio 15 1555 laptop, and windows is messed up and won't boot , and I have to use an external monitor because the screen is cracked really bad. My dvd I put it won't eject...I haven't tried to eject it from bios setup yet, but I will now. If that don't work then you say I need another dvd optical drive. My optical drive don't have a pin hole in front either. It's the type where you slide the disc into the slot.

  • I didn't see the eject button on the panel by the bottom of the screen.......I was able to get the disk to eject.......Now I have to find somewhere to get a new lcd screen........maybe eBay......Sorry, for wasting your time......

  • Hi joestpaul,

    Please try the steps suggested from this link to remove the CD/DVD from slot load optical drive: http://bit.ly/WzbzzF

    The part numbers for LCDs are as follows:

    • R742N
    • R741N

    You can get the parts on Ebay, Amazon, or please contact Dell out of warranty team for purchasing the right parts.

    Dell out of warranty contact # 800-288-4410.

    Thanks & Regards,
    Nikhil D
    #iworkfordell

    To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

  • Manpreet,

    I have also had disk eject problems. The key on the laptop doesn't respond and so I have to go to "Computer" to eject disc. However, now that avenue is now not working because it doesn't recognize that there is even a disc in there. If disconnecting the load drive is what needs to be done to get the disc out I will need assistance with that. Can you help me?

  • In my case the DVD is playing but not ejecting.

    FOLLOW THIS. BE VERY CAREFUL.

    https://www.youtube.com/watch?v=Vym0uxDe1_E

  • Not ejecting in BIOS or anywhere... i followed this youtube video and took out dvd though. The drive is playing the DVD but not ejecting. 

  • If the drive reads discs but is not ejecting, then you really have no choice but to replace it unless you don't mind the hassle of the manual eject procedure.