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Targeted Read Test Failed (Error code: WHD20-5AF)

This question is answered

I'm using DELL Inspiron N5110 Laptop. My hard drive model is: SAMSUNG HM500JJ ATA Device.

When I run a hardware test from Dell Support Center. It showed the following error: Targeted Read Test Failed (Error code: WHD20-5AF)

Please help me to find a solution.

Details:

Targeted Read Test
Test Started 18-Sep-11 5:27:03 PM
Error Message: Error while reading sector 54241994. 18-Sep-11 5:27:05 PM
Error Message: Error while reading sector 54241996. 18-Sep-11 5:27:07 PM
Error Message: Error while reading sector 54241993. 18-Sep-11 5:27:09 PM
Error Message: Error while reading sector 54241995. 18-Sep-11 5:27:10 PM
Error Message: Error while reading sector 54241992. 18-Sep-11 5:27:12 PM
Error Message: The test has encountered its limit of 5 sector errors. Testing will not continue. 18-Sep-11 5:27:12 PM
Test Finished: Failed (Error code: WHD20-5AF) 18-Sep-11 5:27:17 PM


Verified Answer
  • Siyam010

    Error 2000-0146 indicates a failed/failing hard drive or bad drive sector.  

    Basically, this means your hard drive will need to be replaced.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

All Replies
  • Hi Siyam10,

    First thing, of course, is to make sure your important files are backed up.

    Second, please run the Dell diagnostics on your hard drive. I've got a link to the procedure below. Use the option to run the test from your Dell drivers and utilities disc.

  • Thank You for your reply, When I run Dell diagnostics hard drive test, an error occurred.

    Error Code: 2000-01 46

    Validation: 55646

    Please help me to solve this problem.

  • Siyam010

    Error 2000-0146 indicates a failed/failing hard drive or bad drive sector.  

    Basically, this means your hard drive will need to be replaced.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Thank You for your reply. I bought my laptop 3months ago & I use it carefully. I am surprised to see my hard drive error. Dell should use long lasting parts in their product.

  • Hi Siyam010,

    Hard drives of all types can fail without warning at any time. You are fortunate that your received a warning before there was a complete failure.

  • Siyam010

    Thank You for your reply. I bought my laptop 3months ago & I use it carefully. I am surprised to see my hard drive error. Dell should use long lasting parts in their product.

     
    Siyam010
     Hard drives are mechanical devices and as such will fail, it's just a question of when.
     
    I've had a new hard drive fail in less than 30 days of purchase and many others fail within a year, yet have a 10+ year old IDE hard drive installed in an external enclosure still running, hence the reason for warranties and the reason for keeping your data backups current.
     
    As you should have a warranty, contact Dell's Technical support for a replacement hard drive.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • Thanks osprey4 & shesagordie.

    I'm from Bangladesh. In our country there is no DELL service center, only there are some Dell Partners. This laptop was imported from Malaysia. I will take my laptop to the seller. But I don't think he will send it back to Malaysia or replace the hard disk. They are providing only some servicing warranty but not replacing. So I'm worried about my laptop :( How can I get help from original DELL servicing center? My web account showing me that I've a international warranty valid until 28-Jun-12.