This happened before, about a year ago, back when I still had Dell Support software on my PC. I used the Dell support software to fix the problem, and it worked. Later, I uninstalled the Dell Support software because it was giving me headaches.
So, now, I'm having this problem again. My system does not recognize my CD/DVD player on start up, and so I can neither open the CD/DVD player by pushing the button, nor play a CD or DVD when I use the point of an opened paper clip end to poke into the hole to open it.
I know it's fixable with the Dell Support software I used to have, but I dunno how to fix it now. And I really, really need to use my CD drive to install some software.
Can anybody help me with this error? I've got a Dell "Inspirion 1521" laptop, and Windows Vista operating system.
Go into the BIOS setup (F2 at powerup). If the drive won't open there using the button - not the paperclip - then the drive is faulty and will need to be replaced.