I have a Dell Inspiron 530s with a Samsung HD running Windows XP. For about a week now, when booting up, just after the Dell splash screen, the following message comes up:"Notice - HD self monitoring system has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential Hard. Press F1 to continue , F2 to enter setup". If I press F1 the boot up continues normally and the computer works OK. I checked the forum info and the only instance I found like this had a reply that said "Replace the hard drive - it is going to crash".
I contacted Dell Support hardware - the lady said to shut down and restart and press F12 - then highlight the Samsung HDD and press enter - the computer booted up with no problem and she said there was no problem with the HD - she sent me to the software people who spent an hour trying to find a virus, malware, etc bud none showed up. We spent the next 3 hours trying to find some corrupted boot-up file (he was controlling the computer) and didn't find that either. Now they want to re-install WindowsXP which he said would wipe the HD clean - not something I feel comfortable in doing.
Can anyone tell me from experience what generated the HD notice and what the problem really is? Since the support guys tried everything, I don't think they know anything about problem or the solution. I don't want to erase everything on the HD, even tho I do a full back-up every week. Dell is supposed to call back at noon CST today (24 Feb) to give me a "solution". It would certainly be re-assuring to have some other opinions about the problem and the solution before I am at the mercy of the guys in India.
Thanks for any wisdom you can offer . . .
Try running Dell Diagnostic's extended test on the hard drive.
The instructions for using Dell's Diagnostics Utility, are HERE
If my answer was helpful, please use the 'Did this answer the question' and click: YesForum Member since 2001I am not employed by Dell
I started having the same problem last month and have now backed up everything in preparation for a full reformatting. I am not computer savvy, but I just saw ananswer on Yahoo to someone else getting the same warning message and the answer was discouraging:
“You may also want to use diagnostic software to check which parameter is out of range (Speedfan,HDTune, etc.), since some are more indicative than others. There isn't anythingto "fix", since this is a hardware issue.”
In the meantime, I have to boot by clicking F12 and selecting the hard drive option.
It would be nice to know if Dell ever got back to you last February with other information, and how you resolved the problem.
Thanks for sharing the problem - helpful to know we're not alone!
The person who said, "There isn't anything to fix" is wrong. It's likely you need to replace the hard drive, but you should run the diagnostics to verify.
Please post back and let me know if you need more help.
I get the exact same message from my Dell hard drive. Every test shows the disk to be fine, but yet the message keeps coming. I also have found Dell to be lacking in their technical skills.
Try going to the hard drive's manufacturer's website, then download their bootable diagnostics and run the extended test on the hard drive.