I have a Dell desktop where the disk drive will not open. When I press the button, I hear the churning inside but the door just doesn't open. Is there anything I can try before having to pay a professional? I do not currently have a disk in there. This has been going on for some time. First there were times when it would open after a few tries but now, nothing...except for hearing it turn inside. I"ve already tried going to My Computer & using the "eject disk" option.
I assume you mean your CD or DVD drive, but if not, please clarify.
It would help if you posted what Dell model (what's written on the front of the PC) you have.
- try it without the front bezel (assuming you have a model that has a removable front bezel)
- disconnect the data cable and power up the PC again and see if the drive will eject the tray
- if not, odds are you have a bad drive. If you're under warranty, call it in to Dell support. If not, buy a replacement. Without more detail about your system and drive, it's impossible to say if you need an ATA or SATA model.
Member since 2003
Oops, sorry...yes, I meant my CD drive. It's a few years old(but still running strong I might add)...it's a Dell Dimension 3000. If I am unable to do it after what you suggest and have to buy a new one, are they expensive?
Thanks for the quick reply!
Hi, You should have an small hole next to your CD Drive tray. What you do is straighten out an paper clip, and use that to open your draw, to get your CD out. They are cheap enough to buy, see here.
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No, DVD/CD/RW drives are not expensive, the Dimension 3000 only support IDE drives, like the drives shown HERE
If my answer was helpful, please use the 'Did this answer the question' and click: YesForum Member since 2001I am not employed by Dell
Thanks for your suggestions & help. I tried to push whatever little hole I saw & I don't think it worked. I still hear & even see the little wheels thru the gaps turning/jerking about but the door just won't open. I'm posting a pic of the front of my cpu ..you can barely see the little pin size whole..it's on the bottom left..that's what I tried using a safety pin.
So I may have to just get another.
Bev, So I need a new one that supports IDE? From the link you posted with the list of different ones, will I be okay ordering any of them from the list? I see that Sony makes a "slim" design. Would I be okay ordering that one, will there be a gap because it does not appear that I currently have a slim drive. After looking at the pic, will I be okay changing it out myself?
Here is the pic. I hope it comes thru. Thanks again you guys for your reply.
Yes, you need an IDE drive and 'Slim' optical drives are not compatible with the Dimension 3000.
Check out the DVD/CD drive HERE
The directions for replacing the Dimension 3000 5.25" DVD/CD drive, are HERE