After an improper shutdown yesterday due to a low battery, I have noticed that the CD/DVD drive (SONY CDRWDVD CRX880A) cannot recognized a disc. After inserting a good quality disc, the light indicator turns green for about 10 seconds, and then when i click on my computer to open the CD it displayed the following:
Insert a Disc
Please insert a Disc in Drive E:
and then the drive ejects.
Here are the other things I have done to fix the problem above but still not working:
-Uninstall / Reinstall the driver
-Tried different CD's / DVD's
- Clean the lens with a soft cloth
- Run the Dell Diagnostics (using a data CD) - Result: Error Code 0147
Msg error code 2000 - 0146
Msg unit 2 Optical Drive BIST - Spindel Test Failed
- Tried deleting the registry Upper and Lower
I only use the CD/DVD drive once in a while so I'm sure that the lens is still ok.
My warranty just expired a month ago and I,m from the Philippines so Technical support is kinda limited.
Thanks in advance!
OS: Windows Vista