"Insert a Disc" Problem on Dell Inspiron E1405 - Disk Drives (HDD, CD/DVD, Blu-ray) Forum - Disk Drives - Dell Community

"Insert a Disc" Problem on Dell Inspiron E1405

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"Insert a Disc" Problem on Dell Inspiron E1405

  • Good day! 

    After an improper shutdown yesterday due to a low battery, I have noticed that the CD/DVD drive (SONY CDRWDVD CRX880A) cannot recognized a disc. After inserting a good quality disc, the light indicator turns green for about 10 seconds, and then when i click on my computer to open the CD it displayed the following:


    Insert a Disc

    Please insert a Disc in Drive E:


    and then the drive ejects.


    Here are the other things I have done to fix the problem above but still not working:


    -Uninstall / Reinstall the driver

    -Tried different CD's / DVD's

    - Clean the lens with a soft cloth

    - Run the Dell Diagnostics (using a data CD) - Result: Error Code 0147

                                                                  Msg error code 2000 - 0146

                                                                  Msg unit 2 Optical Drive BIST - Spindel Test Failed

    - Tried deleting the registry Upper and Lower


    I only use the CD/DVD drive once in a while so I'm sure that the lens is still ok.

    My warranty just expired a month ago and I,m from the Philippines so Technical support is kinda limited.

    Thanks in advance! 


    OS: Windows Vista

    Message Edited by earl_a on 08-05-2008 06:45 PM
  • The Diagnostics error indicates a drive failure.  Run the Diagnostics
    on the drive again just to be sure.  If it fails again, you nwwd to
    consider replacing the drive.