Hello. A few months ago I purchased an Inspiron 530 Desktop with Windows XP Home Edition which has a DVD/CD-RW drive in D:. When I first purchased computer, I played one DVD in it to see if it was working and it was. Now it is not. I can play CD's all day with no problems at all.
Currently there is ROXIO Easy Media Creator 9 on this computer. I was trying to burn a DVD using Roxio Creator and that is when I found I wasn't getting any response at all from the DVD player.
First I started with the DELL troubleshooter page and went thru all the steps, DVD will not AUTORUN when DVD inserted, Autoplay issues? "none where found", etc, etc.
Next I went into the MS Windows XP DVD troubleshooter page. Went thru these following steps...
"When I try to play a DVD, nothing happens."
"I cannot play DVD manually and it is not an option in the PLAY menu in Windows Media 10."
This leads me to believe that I need a decoder for my drive and/or a decoder for Cyberlink Corp. POWERDVD, which is what came on this computer and what I used to play the one DVD I first played
When I click on CYBERLINK update in the troubleshooter I just get a message reading "Cannot display the page.
What am I doing wrong? Need help.
Let's try the simplest thing first, which would be to install another decoder. Try VLC Media Player, link in my signature.
Please post back and let me know if you need more help.
Hello osprey...I downloaded the VLC and followed the directions and nothing happened. DVD still not playing. Is there something I must do in regards to settings before a DVD will play with VLC?? I'm getting a bit frustrated. This is a brand new Dell. Only had it about 3 or 4 months. I've been in touch with Dell, and not having any luck with what they are telling me as well. Currently I have the Cyberlink Corp. Power DVD DX version 7.0 which came with the computer, and you would think the thing would play a DVD more than once, but that is all I got out of it...one play and dead. Dell is telling me to download a trial version 8 from Cyberlink but what happens after the trial? I have to buy it provided it works. Any thing else for me to try?
My original post was moved and I don't know where it is. Can you tell me where to look for it? I've been trying , but not having any luck. Right now I'm just following the link that was provided.
Ok, let's back up a bit. Please work through these standard troubleshooting steps, including the diagnostics.
To find your posts, just click your name, then "Find more posts by...".
osprey4..thanks for your help, I do appreciate it. I'm working with a Dell tech on this as well and so far I was asked to go to the Cyberlink web site and download the trial version 8. According to them I should be able to get the codecs once it's downloaded. Right now I am at about 45MB of 127MB so it looks like it will be downloading all day. Yes, I have dial up at 28.8... with a 56K modem no less...no other choices. If it doesn't work this way, I will be sure to check on what you posted. I'm home for lunch now, and I bet ya it will still be downloading when I get home at 5:30.
Ya know, I haven't given that much thought, but I wonder if my wife could do it at her job. I'll have to ask her to try for me. Where I work that would be a big NO. I'm a parts counter person for a John Deere dealer that caters to the farmers here...I live in farm country and even though they have computers, they keep a tight reign on what is going on with the computers.
I came home and was at 93MB out of 127MB and when I went to check my e-mail the download shut off. I thought it was done, but NOOOOOOOOO. I have to start all over again...something was corrupt. I'll have to start it before I go to sleep. It took 10 hours to run 93MB. Dern.
In any case I'lldo what you posted earlier and see what happens.
osprey4...thanks for your help on my issue. It turned out to be a bad DVD player and still being under warrantee, I just had it replaced today. What is this add tag thing?
Good to hear.
Any use can add tags to a thread. It's one way to search messages.
osprey4...I just added a new post. Can you check it out and give me some info please?