I have a Dell Inspiron 531 running Vista. I tried to copy a CD using Roxio which came with the computer. After I inserted a DVD for the info to be copied to, nothing happened.......Roxio just "hung" and stopped running. I finally had to stop it all together, then found the DVD door would not open. I tried to do a "restart" , wouldn't do it......did a "shut down" and it finally did so but very slowly. Restarted as normal but DVD drive drawer or slot will not open. I have searched for online help without success. There is reference to "Push a fine-tipped object (such as a straightened heavy duty paper clip) into the small hole above the eject button (Figure 1). The front door will pop open and the disk tray will be partially ejected." I have no such "hole". My DVD drive does not seem to be listed under Dell drives. The info I have on it is:
HL-DT-ST- DVD+-RW GSA H31N SCS1 CD Rom
I would appreciate help!!!!
Please post back and let me know if you need more help.
In your reply
took me to "an unexpected error has occurred".
Thank you. That helped and I was able to fix the problem!
Excellent! Good job! :)