My Dimension 4700 stopped booting in Windows normal mode. In safe mode I was able to boot and ran a ChkDsk first thing. It showed 40 KB in bad sectors on the hard drive but then the PC returned to booting normally (at least so far). I called Dell tech support anyway and he had me run the BIOS diagnostics for the hard drive. The result was: Fail, return code 7. The tech refused to send a replacement hard drive even though my Dimension is still under warranty. He said because I could still boot into Windows they would not replace the drive. He said I should back up my data and wait for the drive to fail completely before calling Dell again. This sounds crazy to me. I'm definitely backing up my data right now but how can I continue to use a PC with a hard drive that could fail again at any moment. Does this sound right to anyone else? Thanks.
If my answer was helpful, please use the 'Did this answer the question' and click: YesForum Member since 2001I am not employed by Dell
Message Edited by Noxo on 05-01-2007 09:45 PM
UPDATE: I called Dell back this morning and convinced a different technician to send a replacement hard drive. The second tech this morning had me do a more extensive HDD test using the Dell Resource CD that confirmed bad sectors on the HDD. The tech's manager actually came on the line at the end of the call to apologize for the first tech's behavior. The second tech had called his manager over without my prompting just from the notes he read from my first phone call. Anyway, the Dell manager said whenever they get a Fail code (of any number) their policy is to replace the HDD. Makes sense, who wants to take a chance with a hard disk that may be failing?
Thanks to all of you who responded to my initial post. A couple of you posted excellent links that I'll use in the future.
Please post back and let me know if you need more help.