Report Unresolved Customer Service Issues here I do not work for Dell. I too am a user. The forum is primarily user to user, with Dell employees moderating.
Member since 2003
What a coincidence!
I have just experienced 3 disk failures in a row, just today, after Ghosting the drives via the console, not from CD or DVD. They are all SATA Maxtor 6Y160M0 drives in Optiplex GX280s. Hard drive diagnostics deliver return code 7 failures now. They appeared perfectly healthy before ghosting and had been in constant operation for several months.
After the 3rd disk failed, I thought it might have been some sort of corruption in the ghost file but I just ran a disk check on one of them from an XP Pro CD and it tells me the drive is corrupted and cannot be repaired.
I know this is not a Ghost forum but I know lots of people use Ghost on Dell hardware and wonder if anyone else has experienced this and fixed it or is it really just bad disks?
Last night I received the following error: "The primary IDE master hard drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. A parameter out of range may or may not indicate hard drive problems."My primary Drive 0 is a IC35L090AVV207-0 which has indeed failed, coincidentally. This is the original drive that came in my Dell Optiplex GX270; it's an 80-gig drive. I find it interesting that I purchased this Dell Optiplex GX270 in September 2003 and now the primary drive is failing.
The next step was to run the Dell Diagnostics to find the exact error code. Running this tool is easy by simply clicking the F12 button during bootup and running the tool on the drives. I received a Fail on Drive 0, with Return Code: 7 as a result. After research, discovered this meant the primary drive would fail and that backup was urgent.
I contacted Dell support for service options. Fortunately, my computer still falls under warranty. Dell was super quick to respond by sending a technician out to replace the drive. My only problem now is reinstalling all the software I had on the primary drive, which will take some time.
I did consider the SATA drive, but am happy now that my computer has a new working primary drive. I am also very happy that Dell responded as quickly as they did to resolve the problem.
Message Edited by realengr on 08-10-200611:02 PM