Not surprising. Dell has this "community" so their customers can assist each other because Dell can't be bothered.
And the offshore "Tech support" they hire is useless: invariably they refer one to canned information which misses the issue; or they explain how to do the most basic of tasks -- again without apparent concern for whether it will actually address the actual question or issue.
And they'll doubtless delete this post: image is far more important than offshored "Tech support".which provides, at best, nothing of use, and at worst, head-games and runarounds.
And there's no continuity. One get's a "response" from one person, one responds to that, then one gets a "response" from a different person. And never the same one twice. That's an excellent strategy for driving customers away not only from "Tech support" but also Dell Corporation and its products.
Or even dropping the matter part way through it.
And I've yet to say anything about the modem exchange that was promised -- but which never occurred because Dell personnel didn't keep their end of the agreement.
All in all the machine is good; but the support is insulting, abusive, and useless at best, and at worst, worthless and useless. Certainly not something anyone in their right mind would throw good money at after the bad of doing business with Dell to begin with.
That's how they keep their prives "low": by outsourcing to the incompetent in order to maximize profits and minimize wages.
Well, we'll see what sort of "entertainment" is imposed this time around . . .
"Live Free -- Die Hard"
Forum Member since March 1998
LInuxRevolt wrote:I"m learning more and more as time goes on. I guess thats just life. Yes I finally found out thru lots of searching that the change in My Computer was normal. There are still some problems (at least I think they are problems). I've managed to burn to DVD-RW disc with Nero. Finally.Now I have a disc that is locking up my system when I put it in the drive. In Properties in My Computer a half full DVD-RW is showing as full. Is this normal. I would think the little pie chart would show half full. When I go into explore on this disc I can see the fils, but if I click on one of the files in the folders the computer locks up till I eject the disc then everything is ok again.Is this all normal. I really want to back up my system but a bunch of discs that I can't access are useless. Still just messing around with it. If worse comes to worse I will try to reinstall windows again or do a repair on the OS if that is possible. I can't help but think there is something wrong with it from this last install that I did. Must have missed something or installed some driver too soon or too late.I don't know. Thank you both for you advice.
LInuxRevolt wrote:Jim~As far as my time with Linux goes. I had it on my old computer with 98SE. Copy of Mandrake 9.1 and it was a cool boot setup. I can't even get Windows XP to work right yet so I'm holding off.Back to the subject.I burned in Nero using the application "Nero Burning Rom SE". In that I used the DVD-Rom ISO multisession setting. There is also DVD-Rom (UDF) or DVD-Rom (UDF/ISO). I'm not sure if I used the right setting or not.When the disc is inserted in the drive it reads as "Title of disc" (E:) in my computer. and under the Disc Icon it reads DVD-Rom.Actually I just tried this again. And I could cut and paste a file off of the DVD.Could this have something to do with Norton Security Suite. I just unistalled it because it was not letting me access https webpages.???? This is a new development.LOL!!Thanks for your time on this subject Jim.