Reported this to Dell via e-mail :-
> Problem: Storage
> Operating System: Windows XP
> Error Text:
> Problem Description: CD-ROM Combo / DVD catch appears to have died, the drive will not stay closed.
> Trouble Shooting Steps: Removed and Re-inserted drive from Inspiron.
Got this back from Dell :-
Thank you very much for contacting us.
I see that you have an issue concerning the DVD drive.
I am not able t gauge what exactly is the issue with the drive.
When you say the catch do you mean the latch which is present at the bottom of the system ?
In this case the bottom plastics have to be replaced. Is the drive functioning properly?
Please explain the issue more precisely so that I can assist you better and do the needful at the earliest.
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I thought I was fairly clear on what I meant.