My Dell Laptop Inspiron has a DVD/CD rom drive. It loads all the CD that I want to and automatically opens them . When I put in a DVD disc it will not play and neither recognize it. I open My Computer, then look at the E drive and it doesn't even recognize that there is a DVD inside (means when i double clik it ejects the dvd disc and a message is shown that "Please insert a disc'' .Some sound comes from the drive like it is reading but nothing shows it is not detecting my dvd.I tried many options but to no help. I reinstalled the drivers also. But always the same message shows up.
This indicates that the laser for the DVD discs have failed.
Try the following methods which can isolate the issue:
Method 1: Clean the disc
Note Do not use a paper cloth, and do not use a circular motion to clean the disc. These can scratch the disc.
Method 2: Check the disc for damage
Method 3: Try a different disc drive
Method 4: Make sure that the disc is compatible with the drive
Also, click on the link below to run Microsoft fixit:
Awaiting your response!
Thanks & RegardsRajesh R#iworkfordellTo know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.If a post answers your question, please click "Yes".
I tried all the solutions given by you but still the problem persists
This can be a DVD drive failure.
To assist you further, kindly private message the service tag so that I can take the case forward.
To send me a Private Message, click my User name, and then click Start Conversation.
Awaiting your response!
I have the exact problem. it started today.
My warranty was up last month oh well, I would like to uninstall and reinstall the driver under driver manager. My problem is which driver do I reinstall?I can not find a specific driver that is named CD/DVD RW
I have a Latitude E5500, Win 7 professional.
Thanks in advance.
can you tell me how much will it cost to replace the optical drive
Did you try troubleshooting steps from the above post?
If the issue persists, Kindly private message the service tag and details so that I can take the case forward.
I recommend you to contact Dell India technical suporrt for the prcing details as they would be the best people who can help you.
Please reply for any further questions.
I have a Dell XPS, three years old with a TSSTcorpDVD+-RW TS-L633J drive, which recently stopped recognising DVDs. The Windows device manager tells me that somehow the driver is corrupted. I have tried uninstalling and reinstalling the driver, but the reinstallation keeps failing and the driver remains corrupted. Manual downloads from the Dell homepage did not work for unknown reasons. The problem is that whatever corrupted my DVD drive also prevents me from using external DVD drives.
Do you have any ideas, what I can do. The virus scan also comes up negative, so I am not sure what may have caused the driver corruption in the first place. Please, help!
Try the upper and lower filter trick, link below.
Please post back and let me know if you need more help.