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XPS 12 / Win 8 : how to boot from recovery partition / reinstall Windows ?

This question is answered

Messed things up on a newly purchased XPS 12 under Windows 8, and I want to boot from the recovery partition and reinstall windows.

The online support pages point to pressing F8 during boot-up, but this does not work at all.

How can I access the recovery partition ?

Verified Answer
  • Hi iveccc,

    In case your system is unable to boot into windows, restart it 4 times and it should automatically go to recovery options.

    If your system is able to boot into windows, below are the steps to the factory restore the system:

    Note: Factory restore leads to loss of all personal data; please backup all information on an external media before attempting it. If these steps do not work for you, you may have to perform a clean 'Windows re-install' with 'Windows operating system DVD'.

    This feature enables the user to recover the system to a previous date or to the factory image. To recover the system from within windows, follow these steps:
    1. Plug in the AC Adapter
    2. Click the Recovery tile
      
    3. Click System Recovery
      
    4. Click Yes, Continue
      
    5. Select the recovery point, then click Restart
      
    6. The system would prompt the user to ensure that they are selecting the correct backup point. Click Yes once verified
      
    7. The system restarts and goes ahead with restoring the factory image as per the recovery point selected. Follow the on-screen instructions to setup the Operating System

    Hope this helps. Do reply if you have any further questions. I would be glad to assist.

    Thanks and Regards,
    Vikram M
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to 
    http://dell.to/YBlak6

All Replies
  • Hi iveccc,

    In case your system is unable to boot into windows, restart it 4 times and it should automatically go to recovery options.

    If your system is able to boot into windows, below are the steps to the factory restore the system:

    Note: Factory restore leads to loss of all personal data; please backup all information on an external media before attempting it. If these steps do not work for you, you may have to perform a clean 'Windows re-install' with 'Windows operating system DVD'.

    This feature enables the user to recover the system to a previous date or to the factory image. To recover the system from within windows, follow these steps:
    1. Plug in the AC Adapter
    2. Click the Recovery tile
      
    3. Click System Recovery
      
    4. Click Yes, Continue
      
    5. Select the recovery point, then click Restart
      
    6. The system would prompt the user to ensure that they are selecting the correct backup point. Click Yes once verified
      
    7. The system restarts and goes ahead with restoring the factory image as per the recovery point selected. Follow the on-screen instructions to setup the Operating System

    Hope this helps. Do reply if you have any further questions. I would be glad to assist.

    Thanks and Regards,
    Vikram M
    #iworkfordell
    To know more about Dell’s products, services and drivers & downloads, please go to 
    http://dell.to/YBlak6

  • To enter the setup menu, push F2.

    To enter the boot options menu, push F12.

    Because the XPS 12 boots so fast, it is better to repeatedly push on F2 or F12 after the machine restarts. During the boot process, the texts for the options should appear at the bottom right of the screen. If you enter Windows, you will need to re-boot again and push F2 or F12 until it works. However I don't think there is an option in the BIOS to restore the machine to its factory state. The previous post by DELL-VIKRAM M describes how to properly restore the machine to its factory state.

  • I have pretty much the same issue...I cannot restore from the General>reset system...I get an error saying 80070490. I can get to the Dell recovery and choose the image. But when it restarts, it just restarts back into Windows 8...

    Please help...

  • I have exactly the same problem. I always get the error 80070490 as described above. Anyone, please help because I really need to reinstall the system!

  • The only way i was able to get it to work was to get the USB key from Dell. Then reboot the computer into that key and do a repair...this worked fine after i done so.

  • For anyone who finds this post, here is a link to the Dell USB key.

    Win 7 only.

  • Being this is about Windows 8...i'm pretty sure a Windows 7 USB key link is unnecessary

  • See the Windows 8 support Video here and here:

    http://www.youtube.com/watch?v=vIglSB9ZB_U&list=PLaMGK8uBGSYvKc60rA99X-Z90N5cWF72M&index=13

    http://www.youtube.com/watch?v=6v5ewszMtGQ&list=PLaMGK8uBGSYvKc60rA99X-Z90N5cWF72M&index=21

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

  • Dell Vostro no idea model

    Windows 8

    I have this laptop that is sooooo full of adware, malware, crapware, etc. that it is practically unusable!

    I tried following your instructions up to the restart part.. The problem I'm having is that it goes ahead to restart and when the dell logo comes up it freezes.. This is normal problem for me now and i have to turn the computer off and then on for it to boot up.. But by then it has the instructions to boot into normal windows and not to recovery... Is there a way to get there instead?

    On my 4 year old dell inspiron n5010 windows 7 I can just restart it, press f8 a million times... click repair computer and choose the last option of dell datasafe local backup and follow the instructions there (similar to these)

    Can I do a similar process here somehow? since:
    A. F8 does nothing on this computer

    and

    B. The bios has no information on how to do anything like this

    Am I doing something wrong or is that feature just not part of this new one

  • F8 is removed and no longer works. See here:

    Its meant to automatically load the recovery options if there are errors when Windows boots. Did you make the recovery USB with Dell Backup and Recovery? See here:

    http://dellwindowsreinstallationguide.com/dell-backup-and-recovery/

     

    Philip Yip

     

    Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.

  • Thank you for the fast reply but in the video you still have to restart AND get to windows 8 from the first try.. I have to turn it off and on from the power button a few times for it to get to windows 8.. And by then it boots straight to windows 8... Not recovery. I know this is a little bit different from the title but please help me!

    Edit: and no I didn't make a USB since I didn't have access to this computer until they gave me it in this condition..