Can someone help with this problem. drive was been replaced before and now the same problem. cant afford to keep paying to have it fixed. this is shocking
Ok, "stopped working" means what? Let me suggest you verify whether you have an actual hardware failure by running the Dell diagnostics. To test your CD/DVD drive from the utility partition:1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu. 2. Select Boot to utility partition or Diagnostics.3. Select Test System.4. Select Custom Test.5. Use the arrow keys or mouse to select your CD/DVD drive.6. Insert a CD or DVD.7. Click Run Tests.8. Write down any error messages.
Please post back and let me know if you need more help.
When this happens during the Diagnostics, it indicates the DVD laser has failed while the CD laser is still working. The drive needs to be replaced.
So driver or the while DVD drive
Sorry the whole DVD drive?
Yes, the drive needs to be replaced as it cannot be repaired. support.dell.com/.../optical.htm
Thanks for letting me know. Dell is a complete joke. Two drives in two years and I watch a DVD once in a blue moon
Fortunately, it's about the easiest and cheapest part to replace.
Ye but every year. Never buying a dell again.i know the government and forces use dell computers but I will neve buy a dell laptop ever again