DVD drive loads the DVD menu, but when I click play, the movie doesn't load.

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DVD drive loads the DVD menu, but when I click play, the movie doesn't load.

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Well the subject says it all really. Whatever software I use I have the same problem. The whirr of the DVD drive happens and the menu is loaded, but when it comes to playing the movie, the disc drive goes quiet and only has the repeating clicks of a drive struggling to read the disc. I don't understand why this I'm having a problem like this, the disc must be readable as the menu comes up.

I have an XPS-17 and the DVD drive is a TSST Corp DVD+-RW TS-L633J

I hope someone can help and thanks in advance.

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