CD disk drive does not read disks

Disk Drives

Disk Drives
Disk Drives (Floppy, USB, HDD, CD/DVD/BD) discussion

CD disk drive does not read disks

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I have a Dell Dimension 3000 and I'm trying to download a Home Design software program, however, my CD drive keeps asking me to insert a CD when it is already in there.  I've tried several other CD's just to eliminate the chance that the CD is bad.  I purchased the $49 help phone help option from Dell, but so far I've waited 30 minutes and 40 minutes to speak to a technician, before giving up in frustration.  Any ideas on how I can check if my CD drive needs to be replaced or not?  I have a company laptop that the software CD will work on.  How can I download the program on the laptop and transfer the program to my desk top computer?  Thanks for any help.

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