Article Summary: Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions.

Table of Contents:

  1. Start the PSA Diagnostics
  2. Error Code List

Step 1: Start the PSA Diagnostics
  1. Restart the system.
  2. At the Dell logo screen, press <F12>.
      Note:
    Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen.

  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA.
  4. Write down any error codes listed.
  5. Use the list provided in the next section to see what the error code means.

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Step 2: Error Code List


If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error

Error Code

Error Message

Link to Possible Fix

PSA 1000-0111
PSA+ 2000-0111

(Name of Exception) exception occurred at selector XXh offset XXh.

Contact Us

PSA+ 2000-0112

CPU (x): Processor machine check exception error.

Contact Us

PSA+ 2000-0113

Processor machine check error detected.

Contact Us

PSA 1000-0122

Memory test initialization failure.

Link to Fix

PSA 1000-0123
PSA+ 2000-0123

Memory integrity test failed.

Link to Fix

PSA 1000-0141
PSA+ 2000-0141

No drive detected.

Link to Fix

PSA 1000-0142
PSA+ 2000-0142

Drive Self Test failed. Status byte = XXh.

Link to Fix

PSA 1000-0143
PSA+ 2000-0143

Drive Smart read command failed.

Link to Fix

PSA 1000-0144
PSA+ 2000-0144

No support for Drive Self Test.

Link to Fix

PSA 1000-0145
PSA+ 2000-0145

Timeout waiting for Drive Self Test to complete.

Link to Fix

PSA 1000-0146
PSA+ 2000-0146

DST Log contains previous error(s).

Link to Fix

PSA 1000-0147
PSA+ 2000-0147

Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).

Unit (d): Optical drive BIST – (s).

Link to Fix

PSA 1000-0148
PSA+ 2000-0148

IDE ERROR: status (x) (s)

Link to Fix

PSA+ 2000-0149

No optical drive detected

Link to Fix

PSA 1000-0212
PSA+ 2000-0212

CMOS failed the pattern test.

Link to Fix

PSA 1000-0213
PSA+ 2000-0213

The CMOS battery failed

Link to Fix

PSA 1000-0214

Failure in DMA %s Port: XXh.

Contact Us

PSA 1000-0221
PSA+ 2000-0221

Interval Timer Channel 0 (mode 0) is not generating interrupts

Link to Fix

PSA 1000-0222

Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.

Link to Fix

Error Code

Error Message

Link to Possible Fix

PSA 1000-0223

Interval Timer initial clock output level in mode XX is incorrect.

Link to Fix

PSA 1000-0224

Interval Timer had wrong time period in mode XX

Link to Fix

PSA 1000-0231
PSA+ 2000-0231

Failure in Interval Timer in mode XX.

Link to Fix

PSA 1000-0232
PSA+ 2000-0232

The RTC did not generate periodic ticks.

Link to Fix

PSA 1000-0233
PSA+ 2000-0233

The RTC 'Seconds' register is not updating.

Link to Fix

PSA 1000-0234
PSA+ 2000-0234

Timeout waiting for RTC update flag to set.

Link to Fix

PSA 1000-0235

PM timer 1 had wrong time period. Expected (d), Actual (d).

Link to Fix

PSA 1000-0241
PSA+ 2000-0241

Error enabling A20 gate.

Link to Fix

PSA 1000-0242
PSA+ 2000-0242

No interrupt detected for IRQ XX - (Name of Interrupt).

Link to Fix

PSA 1000-0312

Keyboard test timed out waiting for keyboard response.

Link to Fix

PSA+ 2000-0313

Error detecting internal touchpad or pointing stick.

Contact Us

PSA 1000-0321
PSA+ 2000-0321

Unable to detect LCD.

Contact Us

PSA 1000-0322
PSA+ 2000-0322

Error accessing the LCD inverter.

Link to Fix

PSA 1000-0326
PSA+ 2000-0326

LCD inverter error, unable to turn lamp ON/OFF.

Contact Us

PSA+ 1000-0331

No video adapter found.

Contact Us

PSA 1000-0332

Video memory failed.

Link to Fix

PSA 1000-0333
PSA+ 2000-0333

Graphics test timed out waiting for keyboard response.

Link to Fix

PSA 1000-0334
PSA+ 2000-0334

User reported that graphics patterns were not displayed correctly.

Link to Fix

PSA+ 1000-0411

Hardware Detect Error - (s) not detected.

Contact Us

Error Code

Error Message

Link to Possible Fix

PSA+ 1000-0412

Hardware Detect Error - Auxiliary LCD cable not detected.

Contact Us

PSA+ 1000-0413

Detect Error - LCD cable not detected.

Contact Us

PSA+ 1000-0414

Hardware Detect Error - Inverter cable not detected.

Contact Us

PSA+ 2000-0151

Hard Drive (d): - Incorrect status: (x) (s)

Link to Fix

PSA+ 2000-0152

Optical Drive (d): - Incorrect status: (x) (s)

Link to Fix

 Caution:  
  Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031.  
 Caution:  
  Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system.  
  • Memory
    Remove and reinstall the memory for the error codes:
    • 1000-0122
    • 1000-0123
    • 2000-0123
    Please see the Service manual for instructions on how to remove and replace the memory.
    After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us.

  • Hard Drive
    Remove and reinstall the Hard Drive for the error codes:
    • 1000-0141
    • 2000-0141
    • 1000-0142
    • 2000-0142
    • 1000-0143
    • 2000-0143
    • 1000-0144
    • 2000-0144
    • 1000-0145
    • 2000-0145
    • 1000-0146
    • 2000-0146
    • 2000-0151
    Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
    After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
    Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.
    • 1000-0146
    • 2000-0146
    For instructions on how to run the Dell 32 bit diagnostics click here.

  • CD/DVD Drive
    Remove and reinstall the CD/DVD Drive for the error codes:
    • 1000-0147
    • 2000-0147
    • 1000-0148
    • 2000-0148
    • 2000-0149
    • 2000-0152
    Please see the Service manual for instructions on how to remove and replace the CD/DVD Drive. Be sure to remove and reinstall the cables for the CD/DVD Drive if you are on a Desktop Computer.
    After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Us.

  • BIOS/Motherboard
    Download and Update the BIOS for error codes:
    • 1000-0212
    • 2000-0212
    • 1000-0213
    • 2000-0213
    • 1000-0221
    • 2000-0221
    • 1000-0222
    • 2000-0222
    • 1000-0223
    • 2000-0223
    • 1000-0224
    • 2000-0224
    • 1000-0231
    • 2000-0231
    • 1000-0232
    • 2000-0232
    • 1000-0233
    • 2000-0233
    • 1000-0234
    • 2000-0234
    • 1000-0235
    • 2000-0235
    • 1000-0241
    • 2000-0241
    • 1000-0242
    • 2000-0242

    An out of date BIOS can cause any of these error codes.
    Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
    If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
    Click Here to Launch the Dell Drivers and Downloads Website
    After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us.

  • User Interaction
    The Diagnostics runs tests that need to have user interaction, error codes below are because of no user interaction:
    • 1000-0312
    • 2000-0333
    Re-run the Diagnostics while being at the Computer to interact with the Diagnostics.

  • Video Card/Graphics Card
    Remove and reinstall the video card on a Desktop Computer for error codes:
    • 1000-0332
    • 2000-0332
    • 1000-0333
    • 2000-0333
    • 1000-0334
    • 2000-0334
    Please see the Service manual for instructions on how to remove and reinstall the Video Card. Be sure to remove and reinstall the monitor cables.
    After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Us.

Computer Beep Codes

If an error occurs during startup that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in NVRAM.  Some issues are caused by component failure or loose cables, others require hardware replacement.

If a beep code is emitted, write it down on a copy of the Diagnostics Checklist and look it up in the following table. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, contact Dell for technical assistance.

Code

Cause

1-1-2

Microprocessor register failure

1-1-3

NVRAM read/write failure

1-1-4

ROM BIOS checksum failure

1-2-1

Programmable interval timer

1-2-2

DMA initialization failure

1-2-3

DMA page register read/write failure

1-3

Video memory failure

1-3-1
through
2-4-4

Memory modules not being properly identified or used

3-1-1

Slave DMA register failure

3-1-2

Master DMA register failure

3-1-3

Master interrupt mask register failure

3-1-4

Slave interrupt mask register failure

3-2-2

Interrupt vector loading failure

3-2-4

Keyboard controller failure

3-3-1

NVRAM power loss

3-3-2

NVRAM configuration

3-3-3

Real-time clock (RTC) or keyboard controller not found

3-3-4

Video memory failure

3-4-1

Video initialization failure

3-4-2

Video retrace failure

3-4-3

Search for video ROM failure

4-2-1

Timer tick failure

4-2-2

Shutdown failure

4-2-3

Gate A20 failure

4-2-4

Unexpected interrupt in protected mode

4-3-1

Memory failure above address 0FFFFh

4-3-3

Timer-chip channel 2 failure

4-3-4

Time-of-day clock stopped

4-4-1

Serial or parallel connector failure

5-1-2-3

Memory read/write failure

5-2-2-1

Mismatch or unsupported memory modules

5-2-2-2

Mismatch memory module pair

5-2-2-3

Unable to initialize memory modules

Newer Systems have fewer Beep Codes.

Identifying Dell Computer Models Using the Model Code

On Sept 26, 2005 the System Setup program on certain Dell Dimension™, Inspiron™, and XPS™ computers was changed to display a model code instead of the computer model name. The Resource and Driver CD also lists the computer by this code. This may cause confusion when identifying which device drivers to install. If you are unable to identify your computer using the model code, refer to Table 1 below to determine the model name of your computer.

Model NameModel Code
Dimension 1100 DE051
Dimension 3100 DV051
Dimension 3100c DC051
Dimension 5150 DM051
Dimension 5150c DXC051
Dimension 9150 DXP051
Dimension 9200 DXP061
Dimension 9200c DXC061
Dimension B110 DE051
Dimension C521 DMC521
Dimension E310 DV051
Dimension E510 DM051
Dimension E520 DM061
Dimension E521 DME521
Model NameModel Code
Inspiron 1300 ME051
Inspiron 630m MXC051
Inspiron 640m MXC061
Inspiron 6400 MM061
Inspiron 9400 MP061
Inspiron B120 ME051
Inspiron B130 ME051
Inspiron E1405 MC061
Inspiron E1505 MM061
Inspiron E1705 MP061
Model NameModel Code
Inspiron XPS Gen 2 MXG051
XPS 200 DXC051
XPS 210 DXC061
XPS 400 DXP051
XPS 410 DXP061
XPS 600 DXG051
XPS 700 DXG061
XPS M140 MXC051
XPS M170 MXG051
XPS M1210 MXC062
XPS M1710 MXG061
XPS M2010 MXP061