Article Summary: Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions.

Table of Contents:

  1. Start the PSA Diagnostics
  2. Error Code List

Step 1: Start the PSA Diagnostics
  1. Restart the system.
  2. At the Dell logo screen, press <F12>.
      Note:
    Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen. (Inspiron 910/Mini 9)

  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA.
  4. Write down any error codes listed.
  5. Use the list provided in the next section to see what the error code means.

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Step 2: Error Code List


If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error

Error Code

Error Message

Link to Possible Fix

PSA 1000-0111
PSA+ 2000-0111

(Name of Exception) exception occurred at selector XXh offset XXh.

Contact Us

PSA+ 2000-0112

CPU (x): Processor machine check exception error.

Contact Us

PSA+ 2000-0113

Processor machine check error detected.

Contact Us

PSA 1000-0122

Memory test initialization failure.

Link to Fix

PSA 1000-0123
PSA+ 2000-0123

Memory integrity test failed.

Link to Fix

PSA 1000-0141
PSA+ 2000-0141

No drive detected.

Link to Fix

PSA 1000-0142
PSA+ 2000-0142

Drive Self Test failed. Status byte = XXh.

Link to Fix

PSA 1000-0143
PSA+ 2000-0143

Drive Smart read command failed.

Link to Fix

PSA 1000-0144
PSA+ 2000-0144

No support for Drive Self Test.

Link to Fix

PSA 1000-0145
PSA+ 2000-0145

Timeout waiting for Drive Self Test to complete.

Link to Fix

PSA 1000-0146
PSA+ 2000-0146

DST Log contains previous error(s).

Link to Fix

PSA 1000-0147
PSA+ 2000-0147

Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).

Unit (d): Optical drive BIST – (s).

Link to Fix

PSA 1000-0148
PSA+ 2000-0148

IDE ERROR: status (x) (s)

Link to Fix

PSA+ 2000-0149

No optical drive detected

Link to Fix

PSA 1000-0212
PSA+ 2000-0212

CMOS failed the pattern test.

Link to Fix

PSA 1000-0213
PSA+ 2000-0213

The CMOS battery failed

Link to Fix

PSA 1000-0214

Failure in DMA %s Port: XXh.

Contact Us

PSA 1000-0221
PSA+ 2000-0221

Interval Timer Channel 0 (mode 0) is not generating interrupts

Link to Fix

PSA 1000-0222

Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.

Link to Fix

Error Code

Error Message

Link to Possible Fix

PSA 1000-0223

Interval Timer initial clock output level in mode XX is incorrect.

Link to Fix

PSA 1000-0224

Interval Timer had wrong time period in mode XX

Link to Fix

PSA 1000-0231
PSA+ 2000-0231

Failure in Interval Timer in mode XX.

Link to Fix

PSA 1000-0232
PSA+ 2000-0232

The RTC did not generate periodic ticks.

Link to Fix

PSA 1000-0233
PSA+ 2000-0233

The RTC 'Seconds' register is not updating.

Link to Fix

PSA 1000-0234
PSA+ 2000-0234

Timeout waiting for RTC update flag to set.

Link to Fix

PSA 1000-0235

PM timer 1 had wrong time period. Expected (d), Actual (d).

Link to Fix

PSA 1000-0241
PSA+ 2000-0241

Error enabling A20 gate.

Link to Fix

PSA 1000-0242
PSA+ 2000-0242

No interrupt detected for IRQ XX - (Name of Interrupt).

Link to Fix

PSA 1000-0312

Keyboard test timed out waiting for keyboard response.

Link to Fix

PSA+ 2000-0313

Error detecting internal touchpad or pointing stick.

Contact Us

PSA 1000-0321
PSA+ 2000-0321

Unable to detect LCD.

Contact Us

PSA 1000-0322
PSA+ 2000-0322

Error accessing the LCD inverter.

Link to Fix

PSA 1000-0326
PSA+ 2000-0326

LCD inverter error, unable to turn lamp ON/OFF.

Contact Us

PSA+ 1000-0331

No video adapter found.

Contact Us

PSA 1000-0332

Video memory failed.

Link to Fix

PSA 1000-0333
PSA+ 2000-0333

Graphics test timed out waiting for keyboard response.

Link to Fix

PSA 1000-0334
PSA+ 2000-0334

User reported that graphics patterns were not displayed correctly.

Link to Fix

PSA+ 1000-0411

Hardware Detect Error - (s) not detected.

Contact Us

Error Code

Error Message

Link to Possible Fix

PSA+ 1000-0412

Hardware Detect Error - Auxiliary LCD cable not detected.

Contact Us

PSA+ 1000-0413

Detect Error - LCD cable not detected.

Contact Us

PSA+ 1000-0414

Hardware Detect Error - Inverter cable not detected.

Contact Us

PSA+ 2000-0151

Hard Drive (d): - Incorrect status: (x) (s)

Link to Fix

PSA+ 2000-0152

Optical Drive (d): - Incorrect status: (x) (s)

Link to Fix

 Caution:  
  Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031.  
 Caution:  
  Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system.  
  • Memory
    Remove and reinstall the memory for the error codes:
    • 1000-0122
    • 1000-0123
    • 2000-0123
    Please see the Service manual for instructions on how to remove and replace the memory.
    After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us.

  • Hard Drive
    Remove and reinstall the Hard Drive for the error codes:
    • 1000-0141
    • 2000-0141
    • 1000-0142
    • 2000-0142
    • 1000-0143
    • 2000-0143
    • 1000-0144
    • 2000-0144
    • 1000-0145
    • 2000-0145
    • 1000-0146
    • 2000-0146
    • 2000-0151
    Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
    After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
    Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.
    • 1000-0146
    • 2000-0146
    For instructions on how to run the Dell 32 bit diagnostics click here.

  • CD/DVD Drive
    Remove and reinstall the CD/DVD Drive for the error codes:
    • 1000-0147
    • 2000-0147
    • 1000-0148
    • 2000-0148
    • 2000-0149
    • 2000-0152
    Please see the Service manual for instructions on how to remove and replace the CD/DVD Drive. Be sure to remove and reinstall the cables for the CD/DVD Drive if you are on a Desktop Computer.
    After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Us.

  • BIOS/Motherboard
    Download and Update the BIOS for error codes:
    • 1000-0212
    • 2000-0212
    • 1000-0213
    • 2000-0213
    • 1000-0221
    • 2000-0221
    • 1000-0222
    • 2000-0222
    • 1000-0223
    • 2000-0223
    • 1000-0224
    • 2000-0224
    • 1000-0231
    • 2000-0231
    • 1000-0232
    • 2000-0232
    • 1000-0233
    • 2000-0233
    • 1000-0234
    • 2000-0234
    • 1000-0235
    • 2000-0235
    • 1000-0241
    • 2000-0241
    • 1000-0242
    • 2000-0242

    An out of date BIOS can cause any of these error codes.
    Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
    If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
    Click Here to Launch the Dell Drivers and Downloads Website
    After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us.

  • User Interaction
    The Diagnostics runs tests that need to have user interaction, error codes below are because of no user interaction:
    • 1000-0312
    • 2000-0333
    Re-run the Diagnostics while being at the Computer to interact with the Diagnostics.

  • Video Card/Graphics Card
    Remove and reinstall the video card on a Desktop Computer for error codes:
    • 1000-0332
    • 2000-0332
    • 1000-0333
    • 2000-0333
    • 1000-0334
    • 2000-0334
    Please see the Service manual for instructions on how to remove and reinstall the Video Card. Be sure to remove and reinstall the monitor cables.
    After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Us.

Computer Beep Codes

If an error occurs during startup that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in NVRAM.  Some issues are caused by component failure or loose cables, others require hardware replacement.

If a beep code is emitted, write it down on a copy of the Diagnostics Checklist and look it up in the following table. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, contact Dell for technical assistance.

Code

Cause

1-1-2

Microprocessor register failure

1-1-3

NVRAM read/write failure

1-1-4

ROM BIOS checksum failure

1-2-1

Programmable interval timer

1-2-2

DMA initialization failure

1-2-3

DMA page register read/write failure

1-3

Video memory failure

1-3-1
through
2-4-4

Memory modules not being properly identified or used

3-1-1

Slave DMA register failure

3-1-2

Master DMA register failure

3-1-3

Master interrupt mask register failure

3-1-4

Slave interrupt mask register failure

3-2-2

Interrupt vector loading failure

3-2-4

Keyboard controller failure

3-3-1

NVRAM power loss

3-3-2

NVRAM configuration

3-3-3

Real-time clock (RTC) or keyboard controller not found

3-3-4

Video memory failure

3-4-1

Video initialization failure

3-4-2

Video retrace failure

3-4-3

Search for video ROM failure

4-2-1

Timer tick failure

4-2-2

Shutdown failure

4-2-3

Gate A20 failure

4-2-4

Unexpected interrupt in protected mode

4-3-1

Memory failure above address 0FFFFh

4-3-3

Timer-chip channel 2 failure

4-3-4

Time-of-day clock stopped

4-4-1

Serial or parallel connector failure

5-1-2-3

Memory read/write failure

5-2-2-1

Mismatch or unsupported memory modules

5-2-2-2

Mismatch memory module pair

5-2-2-3

Unable to initialize memory modules

Newer Systems have fewer Beep Codes.

The following table illustrates the Beep Codes and the possible problem:

 

Beep Codes

Beep Code

Description

Failure Coverage

1

System Board: BIOS ROM failure

System Board, covers BIOS corruption or ROM error

2

Memory

No Memory / RAM detected

3

Chipset Error (North and South Bridge Chipset DMA/IMR/ Timer Error for Intel platform); Chipset Error

System Board Chipset Failure

Time-Of-Day Clock test failure.

Gate A20 failure

Super I/O chip failure

Keyboard controller test failure.

4

RAM Read/Write failure

Memory failure

5

RTC Power Fail.

CMOS battery failure

6

Video BIOS Test Failure

Video card / chip failure

7

CPU Cache Test Failure

CPU failure

8

LCD

LCD failure

 

Identifying Dell Computer Models Using the Model Code

On Sept 26, 2005 the System Setup program on certain Dell Dimension™, Inspiron™, and XPS™ computers was changed to display a model code instead of the computer model name. The Resource and Driver CD also lists the computer by this code. This may cause confusion when identifying which device drivers to install. If you are unable to identify your computer using the model code, refer to Table 1 below to determine the model name of your computer.

Model NameModel Code
Dimension 1100 DE051
Dimension 3100 DV051
Dimension 3100c DC051
Dimension 5150 DM051
Dimension 5150c DXC051
Dimension 9150 DXP051
Dimension 9200 DXP061
Dimension 9200c DXC061
Dimension B110 DE051
Dimension C521 DMC521
Dimension E310 DV051
Dimension E510 DM051
Dimension E520 DM061
Dimension E521 DME521
Model NameModel Code
Inspiron 1300 ME051
Inspiron 630m MXC051
Inspiron 640m MXC061
Inspiron 6400 MM061
Inspiron 9400 MP061
Inspiron B120 ME051
Inspiron B130 ME051
Inspiron E1405 MC061
Inspiron E1505 MM061
Inspiron E1705 MP061
Model NameModel Code
Inspiron XPS Gen 2 MXG051
XPS 200 DXC051
XPS 210 DXC061
XPS 400 DXP051
XPS 410 DXP061
XPS 600 DXG051
XPS 700 DXG061
XPS M140 MXC051
XPS M170 MXG051
XPS M1210 MXC062
XPS M1710 MXG061
XPS M2010 MXP061

PC DOCTOR ERROR CODES

A complete error code is six characters long, for example, DOLM32. The first character represents the user's operating system. The second character is the mode of failure (such as continuous, intermittent, LED fault, etc.). The third shows the action taken by the service provider. The fourth through sixth characters represent the failing device type (one of ten categories) and finally, the actual symptom or failure. In the example above, DOLM32 means:
A Vista system (D) with a Pre-failure Diagnostic result (O) had its hard drive returned defective (L). The hard drive (M) had given a prefailure notice that a threshold was exceeded (32).

To make it easy for service providers to implement the error codes, PC-Doctor released the Error Code Wizard. With a few clicks of the mouse, a service technician can paste the complete error code into his or her tracking software. No fuss, no muss, and no tattered copies of the codes list. The Error Code Wizard is free for commercial or personal use and can be downloaded here. It runs on Windows-based systems (.Net Framework 2.0 is required).
Error codes in PHP
<?php
/**
* comptia.const.php
* 03.12.2008 filipp@mekanisti.fi
* http://www.comptia.org/sections/services/documents/ErrorCodesFlyer707.pdf
*/
$comptia_codes = array(
'os' => array(
'A' => 'Apple OS Classic',
'B' => 'Apple OSX',
'C' => 'Linux',
'D' => 'MS Vista',
'E' => 'MS Windows 2000',
'F' => 'MS Windows 2003',
'G' => 'MS Windows NT',
'H' => 'MS Windows Other',
'I' => 'MS Windows XP',
'J' => 'Not Applicable',
'K' => 'Novell',
'L' => 'OS/2',
'M' => 'Other',
'N' => 'UNIX-HP-UX',
'O' => 'UNIX-TRU64',
'P' => 'VMS'
),
'modifier' => array(
'A' => 'Beep Code',
'B' => 'Causes System Failures',
'C' => 'Chassis Intrusion Detected',
'D' => 'Configuration',
'E' => 'Continuous',
'F' => 'Customer Induced',
'G' => 'Environmental',
'H' => 'Fails After Warm-up',
'I' => 'Fails Diagnostics/Error Message',
'J' => 'Fails Self Test/Error Message',
'K' => 'Installation Not Possible',
'L' => 'Intermittent/Note Frequency',
'M' => 'LED Fault Indicated',
'N' => 'Not Applicable',
'O' => 'Pre-failure Diagnostic',
'P' => 'Product Recall',
'R' => 'Received DOA',
'R' => 'Repeatable'
),
'action' => array(
'A' => 'Adjust',
'B' => 'Apply Field Svc. Bulletin (FSB)',
'C' => 'BIOS/Firmware Update',
'D' => 'Can Not Duplicate',
'E' => 'Configure',
'F' => 'Customer Replaced',
'G' => 'No Fault Found',
'H' => 'Received From Logistics',
'I' => 'Reload',
'J' => 'Replaced For Upgrade',
'K' => 'Reseat',
'L' => 'Return/Defective',
'M' => 'Return/No Action',
'N' => 'Returned/Advisory',
'O' => 'Returned/Cust Sat'
),
'general' => array(
'G01' => 'Additional Accessories Needed',
'G02' => 'Bad Smell',
'G03' => 'Blue Screen (during processing)',
'G04' => 'Contamination/Corrosion',
'G05' => 'Customer Satisfaction/ Part May Be Good',
'G06' => 'Customer Software Application',
'G07' => 'Delivery Issues (incomplete, missing, wrong part)',
'G08' => 'Good Unused Part',
'G09' => 'Incorrectly Labeled Part',
'G10' => 'Item Missing from Part/Accessory',
'G11' => 'License Issue',
'G12' => 'Over-Temp Environment',
'G13' => 'Password / PIN Forgotten',
'G14' => 'Performance/Speed Issue',
'G15' => 'Physical/Cosmetic (scratched, dirty, etc.)',
'G16' => 'Preinstalled Software Issue',
'G17' => 'Remote Management Software Issue',
'G18' => 'Replaced Multiple Parts (see comments/case number)'
),
'comms' => array(
'C01' => 'BIOS/Firm Ware Revision Level Incorrect',
'C02' => 'BIOS/Firmware Error',
'C03' => 'Bluetooth/WIFI Issue',
'C04' => 'Cable or Cord Bad',
'C05' => 'Cloud/ATM Issue',
'C06' => 'Communication Failure/Issue',
'C07' => 'Connection - Dial Tone Issue',
'C08' => 'Connection - Interruption',
'C09' => 'Connection - Slow/Noise on Line',
'C10' => 'Connection - Will Not Answer/Response',
'C11' => 'Connection - Will Not Dial',
'C12' => 'Convergence Issue',
'C13' => 'Copper Issue',
'C14' => 'Device Driver Issue',
'C15' => 'Device Hangs During Boot/POST',
'C16' => 'Device Hangs/Locks Up (During Processing)',
'C17' => 'Device Not Able to Shut Down',
'C18' => 'Device Shuts Down/Crashes',
'C19' => 'Diagnostics Failed/Error Code in Comments',
'C20' => 'External Loopback Error',
'C21' => 'Fiber Issue',
'C22' => 'Firewire Issue',
'C23' => 'Hibernation/Sleep/Resume Problem',
'C24' => 'Infared Issue',
'C25' => 'Internal Loopback Error',
'C26' => 'IP Address Issue',
'C27' => 'ISDN Issue',
'C28' => 'Network Card Issue',
'C29' => 'Ping Server Issue',
'C30' => 'Pins/Connectors - Bent/Broken',
'C31' => 'Power/Power Light Issue',
'C32' => 'Prefailure Notice (threshold in comments)',
'C33' => 'T1 Issue',
'C34' => 'T3 Issue',
'C35' => 'USB Issue',
'C36' => 'Wireless Cellular Issue',
'C37' => 'Wireless Hub/Repeater Failure/Issue'
),
'display' => array(
'D01' => '2nd Monitor Won’t Show',
'D02' => 'Back Light Issues/No Back Light',
'D03' => 'Blank/No Video',
'D04' => 'Burnt Component',
'D05' => 'Cable or Cord Bad',
'D06' => 'Camera Error/Distortion Error',
'D07' => 'Camera Error/No Image',
'D08' => 'Color - Incorrect/Missing',
'D09' => 'Color - Sharpness/Cleanliness',
'D10' => 'Composite Video Issue',
'D11' => 'Configuration Error/Issue',
'D12' => 'Contrast Issue',
'D13' => 'Cracked',
'D14' => 'Device Driver Issue',
'D15' => 'Diagnostics Failed/Error Code in Comments',
'D16' => 'Diagonal/Horzontal/Vertical Issue',
'D17' => 'Focus/Distorted/Blurred/Unsharp',
'D18' => 'Input/Output Issue',
'D19' => 'Intensity - Low or Dim',
'D20' => 'Noise - High Frequency',
'D21' => 'Physical/Cosmetic Damage',
'D22' => 'Pins/Connectors - Bent/Broken',
'D23' => 'Pixels - Bad or Excessive Pixel Count',
'D24' => 'Power/Power Light Issue',
'D25' => 'Random Characters',
'D26' => 'Size/Alignment/Geometry Issue',
'D27' => 'Unstable (jitter/flicker/tremble)'
),
'storage_mass' => array(
'M01' => 'BIOS - Firmware Revision Level Incorrect',
'M02' => 'BIOS - Firmware Error',
'M03' => 'Cable or Cord Bad',
'M04' => 'CACHE Battery Issue',
'M05' => 'CACHE Module Error',
'M06' => 'Configuration Error/Issue',
'M07' => 'Controller - Array Controller Error',
'M08' => 'Controller - Other Error',
'M09' => 'Controller - PCI Error',
'M10' => 'Controller - RAID Error',
'M11' => 'Controller - SCSI Error',
'M12' => 'Controller Interrupt Issue',
'M13' => 'Data Corrupt',
'M14' => 'Device Driver Issue',
'M15' => 'Device Hangs During Boot/POST',
'M16' => 'Device Hangs/Locks Up (During Processing)',
'M17' => 'Device Not Able to Shut Down',
'M18' => 'Device Shuts Down/Drops/Crashes',
'M19' => 'Diagnostics Failed/Error Code in Comments',
'M20' => 'Failed From Array',
'M21' => 'Fomatting Issue',
'M22' => 'ID Error',
'M23' => 'LED - Amber Light On',
'M24' => 'LED - Fault Light On',
'M25' => 'LED - Red Light On',
'M26' => 'Loop Errors',
'M27' => 'Mechanical Problem',
'M28' => 'Multiple Disk Failure',
'M29' => 'Noisy',
'M30' => 'Pins/Connectors - Bent/Broken',
'M31' => 'Power/Power Light Issue',
'M32' => 'Prefailure Notice (threshold in comments)',
'M33' => 'Read/Write Errors',
'M34' => 'Sectors Bad/Defective',
'M35' => 'Will Not Boot - Boot Sector Bad',
'M36' => 'Will Not Mount/Not Recognized/Initialization Fails',
'M37' => 'Will Not Spin'
),
'storage_removable' => array(
'R01' => 'Audio - Input Not Functioning',
'R02' => 'Audio - Output Not Functioning',
'R03' => 'Backup Fails',
'R04' => 'Bar Code - Can’t Read',
'R05' => 'BIOS - Firmware Revision Level Incorrect',
'R06' => 'BIOS - Firmware Error',
'R07' => 'BOT/EOT Sensing Problem',
'R08' => 'Cable or Cord Bad',
'R09' => 'Communication Failure/Issue',
'R10' => 'Configuration Error/Issue',
'R11' => 'Consumable/Hardware/Media - Unqualified 3rd Party',
'R12' => 'Corrupting Data',
'R13' => 'Device Driver Issue',
'R14' => 'Device Hangs During Boot/POST',
'R15' => 'Device Hangs/Locks Up (During Processing)',
'R16' => 'Device Not Able to Shut Down',
'R17' => 'Device Shuts Down/Crashes',
'R18' => 'Diagnostics Failed/Error Code in Comments',
'R19' => 'Disk Change Error',
'R20' => 'Flash Memory/Memory Stick Issue',
'R21' => 'Floppy Disk Drive Issue',
'R22' => 'Formatting Issue',
'R23' => 'Head - Gain/Amplitude Issue',
'R24' => 'Head - Tracking/Alignment Issue',
'R25' => 'Mechanical Problem',
'R26' => 'Media - Device Damages',
'R27' => 'Media - Not Recognized/Works In Another Drive',
'R28' => 'Pick/Select Issue',
'R29' => 'Pins/Connectors - Bent/Broken',
'R30' => 'Power/Power Light Issue',
'R31' => 'Prefailure Notice (threshold in comments)',
'R32' => 'Read/Write Data Error',
'R33' => 'Tape Cartridge Dropped',
'R34' => 'Tape Thread Problem',
'R35' => 'Will Not Accept/Eject Media',
'R36' => 'Will Not Mount/Not Recognized',
'R37' => 'Will Not Spin',
'R38' => 'Won’t Move Tape',
),
'hid' => array(
'K01' => 'Cable or Cord Bad',
'K02' => 'Card Reader Issue',
'K03' => 'Communication Failure/Issue',
'K04' => 'Cursor Not Tracking Properly (drifts/wanders/jumps)',
'K05' => 'Device Driver Issue',
'K06' => 'Device Hangs During Boot/POST',
'K07' => 'Device Hangs/Locks Up (During Processing)',
'K08' => 'Diagnostics Failed/Error Code in Comments',
'K09' => 'Hibernation/Sleep/Resume Problem',
'K10' => 'Incorrect Key Code',
'K11' => 'Inoperative Key/Not Responding',
'K12' => 'Key Inscriptions Rubbed Off',
'K13' => 'Key Stuck/Sticky Key',
'K14' => 'Mechanical Problem',
'K15' => 'No Response',
'K16' => 'Pins/Connectors - Bent/Broken',
'K17' => 'Stylus/Touch Screen Issue',
'K18' => 'Substance Spilled',
),
'other' => array(
'X01' => 'Audio - Distorted',
'X02' => 'Audio - Front Channel Bad',
'X03' => 'Audio - Input Not Functioning',
'X04' => 'Audio - Left Channel Bad',
'X05' => 'Audio - No Sound from Headphones',
'X06' => 'Audio - No Sound from System Speakers',
'X07' => 'Audio - Output Not Functioning',
'X08' => 'Audio - Rear Channel Bad',
'X09' => 'Audio - Right Channel Bad',
'X10' => 'Audio - Sound /Picture Not Synchronized',
'X11' => 'BIOS - Firmware Error',
'X12' => 'BIOS - Firmware Revision Level Incorrect',
'X13' => 'Camera - Error/Distortion Error',
'X14' => 'Camera - Error/No Image',
'X15' => 'Configuration Error/Issue',
'X16' => 'Device Driver Issue',
'X17' => 'Device Not Recognized',
'X18' => 'Device Shuts Down/Crashes',
'X19' => 'Diagnostics Failed/Error Code in Comments',
'X20' => 'Docking Station/Port Replicator Issue',
'X21' => 'External Device Error',
'X22' => 'Fan/Heatsink/Overheat Issue/Failure',
'X23' => 'Mechanical Problem',
'X24' => 'Microphone Issue ',
'X25' => 'Pins/Connectors - Bent/Broken',
'X26' => 'Power/Power Light Issue',
'X27' => 'Unable to Insert/Extract Device',
'X28' => 'Video File Format Unrecognized',
),
'power' => array(
'E01' => '110/220 V Switch Not Set Properly',
'E02' => '3rd Party Hardware/Consumable - Not to Specs',
'E03' => 'Audible Alarm Issue',
'E04' => 'Battery - Not Charging',
'E05' => 'Battery - Not Holding Charge/Charge Related Issue',
'E06' => 'Battery - UPS Battery Replacement Indicated',
'E07' => 'Cable or Cord Bad',
'E08' => 'Configuration Error/Issue',
'E09' => 'Device Driver Issue',
'E10' => 'Device Not Able to Shut Down',
'E11' => 'Device Shuts Down/Crashes',
'E12' => 'Diagnostics Failed/Error Code in Comments',
'E13' => 'Fan/Heatsink/Overheat Issue/Failure',
'E14' => 'Fuse Issue/Blows Fuses',
'E15' => 'LED Indicated Error/No LED',
'E16' => 'Noise/Vibration/Hum',
'E17' => 'Power - No Power on AC',
'E18' => 'Power - No Power on Battery',
'E19' => 'Prefailure Notice (threshold in comments)',
'E20' => 'Reset Problem/Random Reset',
'E21' => 'Voltage Over/Under Tolerance'
),
'print' => array(
'P01' => 'BIOS -Firmware Error',
'P02' => 'BIOS - Firmware Revision Level Incorrect',
'P03' => 'Cable or Cord Bad',
'P04' => 'Calibration Issue',
'P05' => 'Collation Issue',
'P05' => 'Communication Failure/Issue',
'P07' => 'Configuration Error/Issue',
'P08' => 'Consumable - Ink Cartridge/Toner Issue',
'P09' => 'Consumable/Hardware/Media - Unqualified 3rd Party',
'P10' => 'Control Panel Inoperative',
'P11' => 'Customer Damage',
'P12' => 'Device Causes System Hangs',
'P13' => 'Device Driver/Software Issue',
'P14' => 'Device Not Able to Shut Down',
'P15' => 'Diagnostics Failed/Error Code in Comments',
'P16' => 'Engine Error/Fault',
'P17' => 'External Device Docking Problem (camera etc.)',
'P18' => 'Facsimile/FAX Issue',
'P19' => 'Fan/Heatsink/Overheat Issue/Failure',
'P20' => 'Fuser Issue',
'P21' => 'Hard Drive Failure/Issue',
'P22' => 'Hibernation/Sleep/Resume Problem',
'P23' => 'Image Copy Error',
'P24' => 'Ink/Toner Spillage',
'P25' => 'Internal Memory Error',
'P26' => 'Logic Board or System Board Error',
'P27' => 'Mechanical Wear',
'P28' => 'Memory Card Error/Issue',
'P29' => 'Paper Handling/Transport Issue',
'P30' => 'Paper Stuck/Jammed',
'P31' => 'Pins/Connectors - Bent/Broken',
'P32' => 'Power/Power Light Issue',
'P33' => 'Prefailure Notice (threshold in comments)',
'P34' => 'Print Head Tracking/Alignment Issue',
'P35' => 'Print/Color Quality Issue (sample attached)',
'P36' => 'Prints Blank/Black pages',
'P37' => 'Reset Issue/Random Reset',
'P38' => 'Scan Error/Quality Issue (sample attached)',
'P39' => 'Self (Initialization) Test Failure'
),
'cpu' => array(
'S01' => 'Audio - Front Channel Bad',
'S02' => 'Audio - Input Not Functioning',
'S03' => 'Audio - Left Channel Bad',
'S04' => 'Audio - Output Not Functioning',
'S05' => 'Audio - Rear Channel Bad',
'S06' => 'Audio - Right Channel Bad',
'S07' => 'BIOS - Firmware Error',
'S08' => 'BIOS - Firmware Revision Level Incorrect',
'S09' => 'Check Sum Error',
'S10' => 'Clock/Timer Issue',
'S11' => 'Configuration Error/Issue',
'S12' => 'CPU Error',
'S13' => 'Device Hangs During Boot/POST',
'S14' => 'Device Hangs/Locks Up (During Processing)',
'S15' => 'Device Not Able to Shut Down',
'S16' => 'Device Shuts Down/Crashes',
'S17' => 'Diagnostics Failed/Error Code in Comments',
'S18' => 'Docking Station/Port Replicator Issue',
'S19' => 'Emulation/Communication Error',
'S20' => 'eSata Issue',
'S21' => 'Expansion I/O Slots Bad',
'S22' => 'External Loopback Error',
'S23' => 'Fan/Heatsink/Overheat Issue/Failure',
'S24' => 'Firewire Issue',
'S25' => 'Hibernation/Sleep/Resume Problem',
'S26' => 'Internal Battery (e.g. CMOS) Issue',
'S27' => 'Internal Loopback Error',
'S28' => 'Mechanical Problem',
'S29' => 'Memory Failure/Error',
'S30' => 'Parallel Port Issue',
'S31' => 'PCMCIA Issue',
'S32' => 'Pins/Connectors - Bent/Broken',
'S33' => 'Reset Problem/Random Reset',
'S34' => 'SAS Issue',
'S35' => 'SCSI Issue',
'S36' => 'Serial Port Issue',
'S37' => 'USB Port Issue',
'S38' => 'Video - Input/Output Issue',
)
);
?>