I am using a new Dell Ultrasharp Flat Panel Display with a new Dell-supplied nVidia GeForce FX 5200 video card in a Dimension running XP Pro. The video card has both analog and digital video (DVI) outputs and the display can take either an analog or DVI input. I'd been using it in DVI mode (after all, I paid extra to have this capability) when, poof, suddenly after rebooting I had no video at all (completely black screen).
Nothing, including changing to an analog connection made any difference, and it's hard to know what's going on when you have no video. After a fruitless call to Dell Tech Support, during which they pretty much ignored my comments about the capability for analog and digital connections, I discovered on my own that the display does not auto-sense which input is active -- you have to push a button to switch from digital to analog mode. Once I did that, connecting to the analog output of the video card worked fine.
I called Dell Tech Support back to report this progress, hoping they would now be able to guide me through getting the DVI working again. Instead they said that (a) it sounded like a BIOS problem, (b) they knew about such a problem when using the Dell flat panel displays, (c) that they were working on a BIOS update, and (d) that there was no estimated release date.
Does anyone else have this problem? Can anyone confirm or refute any of what Dell said about needing to wait for a BIOS update that's in the works? I find it strange that it was working fine for 2 weeks and then suddenly decided to quit.
Message Edited by ajgmisc on 02-10-2004 05:11 PM
Message Edited by ajgmisc on 02-10-2004 05:13 PM
Message Edited by JDre on 02-09-2004 11:06 PM
Message Edited by JDre on 02-10-2004 04:23 PM
I had this problem on Monday, called Dell support, and they're sending me a replacement monitor. If you look in the Monitor forum you'll see that this is a not uncommon problem and it is a monitor problem, not a video card problemCheck out this 28-page thread!
Message Edited by Neil999 on 02-11-2004 01:56 PM
Message Edited by Neil999 on 02-11-2004 01:59 PM
Message Edited by Neil999 on 02-11-2004 02:02 PM