OptiPlex 5040 SFF video is flickering/ blanking - Video - Desktop - Dell Community

OptiPlex 5040 SFF video is flickering/ blanking

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OptiPlex 5040 SFF video is flickering/ blanking

  • we have a batch of new 5040's

    I have had SEVERAL users complain about flickering/blanking monitors-- the one I am looking at now--both monitors will blank out and return.  it was doing it probably every minute. 

    unplugging one or other monitor does not fix it.  will still blank existing monitor

    no real commonality other than 5040's

    bios / drivers are up to date

    originally on a dell 19" on DVI (DP-DVI cable)-- blanked/flashed

    new monitor--24" dell on DP (DP to DP)-- still does it

    I am beginning to think there is a big problem with these display ports on the 5040's

    also note that these users have two or three monitors each.

    This is becoming a real thorn.

    help!

  • I'm seeing this this precise problem with Optiplex 5040 systems with HDMI and 2xDisplayPort connections on board. I'm using Acer monitors, very inexpensive no-frills model V246HQL; not sure that matters.

    Symptom: system works OK with a single monitor, via HDMI or DisplayPort to HDMI. System will not cold boot with 2 monitors connected if the monitors are HDMI and powered on. Turning one monitor off lets the system boot OK. Switching to a DisplayPort to VGA adapter works around it; and using an HDMI/DVI adapter plug also works around it.

    Notable: this was after BIOS upgrade to 1.5.7, and 1.5.9. This was working on BIOS 1.2.7... I should have left it.

    Onboard ePSA diagnostics will hang at "Video Card" test if 2 monitors are connected.

    My workaround: use DisplayPort to VGA adapters, and connect 2 monitors via VGA.

    A motherboard swap fixed this on one system. I'm about to have the second system repaired too under warranty.

    I think this might have something to do with HDMI and DisplayPort display handshaking. I'm betting a future BIOS update might finally resolve it.

  • thanks for the reply-- its been driving me crazy---it does point to a bios issue in your case (dell mistake)...and my systems are up-to-date with the latest BIOS (because I am stupid enough to believe that updates are SUPPOSED TO FIX $#%#@$)

    Dell-- can you please look into this??????!?!?!?

    PS...on a side note..my personal system did this today....sigh :|

  • Bueler dell...

    Bueler....

    dell..

    Bueler

  • good talk Dell

  • Worst...support...EVER.