I've had a Zino HD (with blu-ray drive and discrete HD4330 graphics) for several years now and have never been able to get reliable blu-ray playback.
For the first year of ownership I had ongoing dialogue with dell support which focussed on the version of Blu - ray playback software as been the primary cause of my problems, but I also had difficutly in keeping a HDCP compatible link between the Zino and the display. The playback software reportsed it was unable to play the content through digital output (HDMI) and suggests I connect using analogue connection (VGA)
I have been using the Cyberlink blu -ray diagnostic software which insists my video output is not making the required HDCP handshake.
I have tried several displays and cables, all of which work fine with other devices (eg Playstation 3, etc). Over the months I have uninstalled and reinstalled audio and video drivers and very occasionally have managed to get the Zino to pass the HDCP test and play a blu-ray disc, but as soon as I shut-down and restart, or install some windows security updates I lose the HDCP connection again.
As the machine has recently "cooked" its hard disc - well known overheating problem - I am now rebuilding using an SSD but still can't get HDCP working.
Have I missed some crucial piece of information that all other Zino HD owners have in order play blu-ray over HDMI or is everyone else using AnyDVD ?
Open the Catalyst Control Center, select "Displays". There should be an icon representing your monitor, with a little triangle in an upper corner. Click on the triangle, and select 'configure' from the drop-down menu. In the resulting dialog box, find the over scan slider and fiddle with it until the image fills your screen
Open the Catalyst Control Center, select "Displays". There should be an icon representing your monitor, with a little triangle in an upper corner. Click on the triangle, and select 'configure' from the drop-down menu. In the resulting dialog box, find the over scan slider and fiddle with it until the image fills your screen.
In case any queries, please reply back.
Hope this helps!
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Thanks for the reply, but my problem isn't related to overscan. The display size and quality are fine. The problem is with the HDCP copyright protection "handshake" between the computer and the display which means it refuses to play blu-ray discs.
I have now tried all the potential fixes I found on the web;
- removed and re-installed video and audio drivers - removed, re-installed and updated blu-ray playback software - reduced resolution to 720p - tried several different HDMI cables - tried several different displays (that all support blu-ray playback from PS3) - disabled HDMI-CEC / Anynet+ on TV - inserted HDMI switch / repeater in HDMI cable - reinstalled windows 7
Nothing would allow the machine to pass the "digital video with HDCP" test and playback a blu-ray Finally, I removed the ATI HD 4330 MXM graphics card and reverted to the built in ATI HD 3200 Guess what ? It passed the HDCP test and played a blu-ray. I shut down and re-started and it was still working.
I'm going to try it for a few more days before re-inserting the HD 4330 module. Anyone know how to properly diagnose a hardware HDCP problem.
I will be very annoyed if this turns out to be a hardware fault after all this time, as Dell Support technicians were convinced I was using the "wrong drivers", "wrong playback software", "wrong blu-ray discs", "wrong display", "wrong HDMI cable" etc and kept stalling right up to the point the warranty expired. Now after almost two years I have isolated the problem to the upgraded graphics card that I paid extra to get to make sure I had good video performance for blu ray playback.
While the HD4330 card was removed I never had a single problem with HDCP connection and blu-ray play back.
As soon as I re-inserted the HD4330 card, the maching loses its ability to make a HDCP connection so cannot ply blu-ray.
Still not sure if this is a hardware fault, driver problem or some sort of hardware incompatibility with other system components.
Can someone confirm what is the correct video driver for a dell zino HD with HD4330 graphics. The driver on the dell support site is described as being for the AMD 780 chipset, which may only be for the internal HD3200 graphics.
All we need to ensure is that everyother detail required to put together an excellent reception to audio & video signals should have compatible aspects to support each other..in case any exception made erros will come up..
So in conclusions Moniter & Video card should be HDCP compatible..
Best drivers can be found on Dell support website or from the manufacturer's website
As I have narrowed the problem down to the add-on HD4330 card (everything works fine on internal graphics when I remove the HD4330) I contacted ATI/AMD direct to see if they could help diagnose and fix the problem. They just referred me back to Dell as OEM - they wouldn't even confirm that the card is HDCP compliant, although everything I have seen on the web states that it is.
I stil can't tell if this is a hardware fault, a software problem or some form of hardware "conflict" which is preventing HDCP connection.
If it was hardware "conflict" or software, then many more Zinos would be affected. Logical conclusion is that the graphics card hardware has failed in some way that affects the HDCP, but nothing else.
I've got to the stage where I either keep the card installed for better graphics performance but accept that the maching cannot play blu-ray discs or remove the card and accept lower overall graphics performance.
Either way it seems I have wasted money - paying for blu-ray drive that I cannot use or enhance graphics I cannot use.
All it seems is one card which is not able to do what it is supposed to do, and placing a different card even with lower specs (Card’s Specification in terms)( i:e:ATI HD 3200 ) or integrated makes the whole computer’s compatibility valuable and leaves out one hardware fault on the graphic card(ATI HD 4330 MXM).
Further, same card can be upgraded and updated for firmware or driver and could ensure better working, else in any case this issue can be resolved with minor or common modifications.
Lost hdcp handshake on alienware aurora when new antivirus software and all the java updates happened recently. The cyberlink powerdvd 9.5 has been nothing but problems for 3 years. So just get an external bluray player and skip the pc bluray unless you want to be a constant troubleshooter. It works great and then some software update destroys it. Hollywood will never be able to stop the hacker pirates so we consumers must suffer. All the pc blurays are very troublesome like windvd and nero all malfunction with java updates.